oru.sePublications
Change search
Link to record
Permanent link

Direct link
BETA
Alternative names
Publications (10 of 31) Show all publications
Mukamurenzi, S., Grönlund, Å. & Islam, M. S. (2019). Challenges in Implementing Citizen-centric e-Government Services in Rwanda. Electronic Government, an International Journal, 15(3), 283-302
Open this publication in new window or tab >>Challenges in Implementing Citizen-centric e-Government Services in Rwanda
2019 (English)In: Electronic Government, an International Journal, ISSN 1740-7494, E-ISSN 1740-7508, Vol. 15, no 3, p. 283-302Article in journal (Refereed) In press
Abstract [en]

Electronic government (e-government) faces challenges impeding its successful implementation. In the least developed countries, where e-government initiatives are developing but little research is done, it is difficult to know how to move forward with the development. As a contribution to increased knowledge, this study identifies e-government challenges in Rwanda. To this end, the study takes an interpretive approach and, from interviews and document analysis, identifies key e-government challenges. Those challenges include lack of a change management strategy, limited cooperation, language and literacy barriers, incomplete automation, difficulties with system integration, and a lack of intermediaries' management mechanisms. This paper analyses the challenges service providers would have to manage for e-government to improve and informs policymakers of the areas that need their attention for Rwanda to evolve towards the desired e-government. The study contributes to the yet scarce literature of e-government in Rwanda.

Place, publisher, year, edition, pages
InderScience Publishers, 2019
Keywords
challenges, citizen-centric e-government, developing country, digital government, East Africa, electronic government, e-government development, e-government services, Rwanda
National Category
Information Systems, Social aspects
Identifiers
urn:nbn:se:oru:diva-70148 (URN)10.1504/EG.2019.10016243 (DOI)
Available from: 2018-11-12 Created: 2018-11-12 Last updated: 2019-04-16Bibliographically approved
Bakunzibake, P., Klein, G. O. & Islam, M. S. (2019). E-government implementation and monitoring: The case of Rwanda ‘one-stop’ E-government. Electronic Journal of Information Systems in Developing Countries
Open this publication in new window or tab >>E-government implementation and monitoring: The case of Rwanda ‘one-stop’ E-government
2019 (English)In: Electronic Journal of Information Systems in Developing Countries, ISSN 1681-4835, E-ISSN 1681-4835Article in journal (Refereed) Epub ahead of print
Abstract [en]

Taking the case of the “one‐stop” e‐government initiative in Rwanda, the present study aims to find out how the “one‐stop” e‐government initiative is monitored at different government levels and stages and the extent to which the initiative is monitored. Furthermore, the study also aims to identify potential areas for improvement in the monitoring process. An exploratory qualitative study was undertaken in Rwandana gencies. The findings show that the monitoring of the process of implementing and improving one‐stop e‐government is partly formal at central government level and informal at local government level. Furthermore, the focus of the monitoring at the stage of use and maintenance leans more towards the benefits of end users as service consumers than those of the service providers. Incorporating formal methodological approaches at local government level and in all stages of the implementation and improvement process at central government level, as well as paying increased attention to back‐end process performance aspects, could introduce additional improvements into the monitoring practice and, in turn, increase project benefits.

Place, publisher, year, edition, pages
John Wiley & Sons, 2019
Keywords
E‐government implementation, evaluation, monitoring, one‐stop e‐government, Rwanda
National Category
Information Systems, Social aspects
Identifiers
urn:nbn:se:oru:diva-70145 (URN)10.1002/isd2.12086 (DOI)
Available from: 2018-11-12 Created: 2018-11-12 Last updated: 2019-06-13Bibliographically approved
Bakunzibake, P., Klein, G. O. & Islam, M. S. (2019). E-Government Implementation Process in Rwanda: Exploring Changes in a Socio-technical Perspective. Business Systems Research Journal, 10(1), 53-73
Open this publication in new window or tab >>E-Government Implementation Process in Rwanda: Exploring Changes in a Socio-technical Perspective
2019 (English)In: Business Systems Research Journal, ISSN 1847-8344, E-ISSN 1847-9375, Vol. 10, no 1, p. 53-73Article in journal (Refereed) Published
Abstract [en]

Background: Failures in e-government projects to deliver expected results are frequent in the context of developing countries. These are partly attributed to the lack of balanced attention to both technical and social aspects in the implementation. However, there has been limited research on these aspects in the least Developed Countries.

Objectives: Taking a socio-technical perspective, this study aims at exploring the extent of changes and effects in the implementation of e-government service-oriented initiatives in Rwanda, one of the Least Developed Countries.

Methods/Approach: An empirical investigation was conducted, via interviews at 8 agencies during the period from January 2017 to May 2018. This involved two case projects, an Enterprise Content Management System and a One-Stop e-government system. Furthermore, government documents and online material were analyzed.

Results: A number of changes in technology, processes and people aspects were faced in both projects. However, those changes are coupled with secondary effects; there is a need for a better fit between technical systems and social systems of organizations implementing e-government; a larger gap was identified in the first case project.

Conclusions: Addressing the issues as a socio-technical system would contribute to improved work systems of agencies and better services.

Place, publisher, year, edition, pages
De Gruyter Open, 2019
Keywords
e-Government implementation, enterprise content management, ‘one-stop’ e-government, Rwanda, socio-technical theory
National Category
Information Systems
Research subject
Informatics
Identifiers
urn:nbn:se:oru:diva-73686 (URN)10.2478/bsrj-2019-0005 (DOI)000467633400005 ()2-s2.0-85065835760 (Scopus ID)
Projects
Rwanda e-government project
Available from: 2019-04-12 Created: 2019-04-12 Last updated: 2019-06-19Bibliographically approved
Mukamurenzi, S., Grönlund, Å. & Islam, M. S. (2019). Improving qualities of e‐government services in Rwanda: A service provider perspective. Electronic Journal of Information Systems in Developing Countries
Open this publication in new window or tab >>Improving qualities of e‐government services in Rwanda: A service provider perspective
2019 (English)In: Electronic Journal of Information Systems in Developing Countries, ISSN 1681-4835, E-ISSN 1681-4835Article in journal (Refereed) Epub ahead of print
Abstract [en]

E‐government implementation is growing worldwide. In the context of developed countries, as well as some developing ones, research provides tools to evaluate e‐government services and reflect on e‐government performance. However, in the least developed countries (LDCs), where the preconditions are in many ways more challenging, little is known about those services. While information technology can be imported, social, organizational, and infrastructural arrangements conducive to high‐quality service delivery must be developed locally. In contributing to understanding the challenges as well as opportunities involved, this paper explores the qualities of e‐government services in Rwanda, an East African LDC. The investigation focuses on service providers' views of the qualities, as it is only through their understanding of the situation that service quality can be improved. This is a qualitative study based on interviews with employees of government organizations and document analysis. We identify and discuss 28 e‐government service quality factors, which are grouped into nine quality dimensions—accessibility, availability, awareness, responsiveness, information quality, information security, ease of use, support, and cost. This research contributes to raising awareness about the qualities of e‐government services in Rwanda in particular but may also have relevance for other LDCs.

Place, publisher, year, edition, pages
John Wiley & Sons, 2019
Keywords
East Africa, e‐government service quality, evaluation, least developed country, Rwanda, service provider
National Category
Information Systems
Research subject
Informatics
Identifiers
urn:nbn:se:oru:diva-73680 (URN)10.1002/isd2.12089 (DOI)
Available from: 2019-04-12 Created: 2019-04-12 Last updated: 2019-04-15Bibliographically approved
Hellberg, A.-S., Islam, S. & Karlsson, F. (2018). Säkerhet vid molnlösningar. Karlstad: Myndigheten för samhällsskydd och beredskap
Open this publication in new window or tab >>Säkerhet vid molnlösningar
2018 (Swedish)Report (Other academic)
Place, publisher, year, edition, pages
Karlstad: Myndigheten för samhällsskydd och beredskap, 2018. p. 81
National Category
Information Systems, Social aspects
Research subject
Informatics
Identifiers
urn:nbn:se:oru:diva-68609 (URN)978-91-7383-819-1 (ISBN)
Funder
Swedish Civil Contingencies Agency
Available from: 2018-08-28 Created: 2018-08-28 Last updated: 2018-08-29Bibliographically approved
Thangavel, G., Rostami, E. & Islam, M. S. (2017). Factors Influencing Non-native Parents to Use Educational e-Services: A Case Study of Preschools in A Swedish Municipality. International Journal of E-Services and Mobile Applications, 9(4), 41-54
Open this publication in new window or tab >>Factors Influencing Non-native Parents to Use Educational e-Services: A Case Study of Preschools in A Swedish Municipality
2017 (English)In: International Journal of E-Services and Mobile Applications, ISSN 1941-627X, E-ISSN 1941-627X, Vol. 9, no 4, p. 41-54Article in journal (Refereed) Published
Abstract [en]

Educational e-services in schools help to bridge the gap between parents and teachers by sharing information about the children's school activities in a collaborative way. However, there is a lack of research explaining how effectively this collaboration takes place and the challenges that inhibit as well as promote such collaboration in a multicultural context. This paper investigates the factors which influence non-native parents to use educational e-services in the context of preschools (förskola) in Sweden. This is an interpretive case study based on interviewing non-native parents through structured as well as semi-structured questionnaires and literature review. The findings show that apart from some 'internal factors', creating 'awareness' and providing 'motivation' are the two important successful factors that should be taken care of by the school management in order to influence nonnative residents in a country to use educational e-services.

Place, publisher, year, edition, pages
IGI Global, 2017
Keywords
ICT adoption, Immigrants, Learning management system (LMS), Non-native users, Preschool (förskola), Refugees, Sweden, Unikum
National Category
Information Systems, Social aspects
Identifiers
urn:nbn:se:oru:diva-58054 (URN)10.4018/IJESMA.2017100103 (DOI)2-s2.0-85045432359 (Scopus ID)
Available from: 2017-06-14 Created: 2017-06-14 Last updated: 2019-04-05Bibliographically approved
Choudrie, J., Islam, M. S., Wahid, F., Bass, J. M. & Priyatma, J. E. (Eds.). (2017). Information and Communication Technologies for Development. Paper presented at 14th IFIP WG 9.4 International Conference on Social Implications of Computers in Developing Countries (ICT4D 2017), Yogyakarta, Indonesia, May 22-24, 2017. Springer
Open this publication in new window or tab >>Information and Communication Technologies for Development
Show others...
2017 (English)Conference proceedings (editor) (Refereed)
Abstract [en]

This book constitutes the refereed proceedings of the 14th IFIP WG 9.4 International Conference on Social Implications of Computers in Developing Countries, ICT4D 2017, held in Yogyakarta, Indonesia, in May 2017.

The 60 revised full papers and 8 short papers presented together with 3 keynotes were carefully reviewed and selected from 118 submissions. The papers are organized in the following topical sections: large scale and complex information systems for development; women empowerment and gender justice; social mechanisms of ICT-enabled development; the data revolution and sustainable development goals; critical perspectives on ICT and open innovation for  development; the contribution of practice theories to ICT for development; agile development; indigenous local community grounded ICT developments; global sourcing and development; sustainability in ICT4D; and information systems development and implementation in Southeast Asia. Also included are a graduate student track, current issues and notes. 

The chapter ‘An Analysis of Accountability Concepts for Open Development’ is open access under a CC BY 4.0 license via link.springer.com.

Place, publisher, year, edition, pages
Springer, 2017
Series
IFIP Advances in Information and Communication Technology, ISSN 1868-4238, E-ISSN 1868-422X ; 504
Keywords
developing countries, development, e-government, education, electronic commerce, health information systems, ICT4D, information and communication technologies, information management, information systems, information technology, innovation, Internet, social networking, social networks, software engineering, Southeast Asia, sustainability
National Category
Information Systems
Identifiers
urn:nbn:se:oru:diva-65539 (URN)10.1007/978-3-319-59111-7 (DOI)978-3-319-59110-0 (ISBN)978-3-319-59111-7 (ISBN)
Conference
14th IFIP WG 9.4 International Conference on Social Implications of Computers in Developing Countries (ICT4D 2017), Yogyakarta, Indonesia, May 22-24, 2017
Available from: 2018-03-06 Created: 2018-03-06 Last updated: 2018-03-07Bibliographically approved
Sahlin, J. S., Tsertsidis, A. & Islam, S. (2017). Usages and impacts of the integration of information and communication technologies (ICTs) in elementary classrooms: case study of Swedish municipality schools. Interactive Learning Environments, 25(5), 561-579
Open this publication in new window or tab >>Usages and impacts of the integration of information and communication technologies (ICTs) in elementary classrooms: case study of Swedish municipality schools
2017 (English)In: Interactive Learning Environments, ISSN 1049-4820, E-ISSN 1744-5191, Vol. 25, no 5, p. 561-579Article in journal (Refereed) Published
Abstract [en]

During recent years, many schools have started to implement information and communication technologies (ICTs)-based learning devices (such as laptops, tablets, mobile phones, and active boards) in the classroom settings in order to increase learning outcomes. The aim of this study is to find which activities and outcomes are evident in the usages of computing devices and how those devices aid elementary-level students in their learning activities. The study includes five overt participant observations at some schools in a Swedish municipality including unstructured interviews and explains the findings through activity theory and the Alberta Education Framework for Student Learning . The major activities found were dealing with the (1) educational application assignments, (2) storytelling, (3) report writing and (4) practical interaction assignments. We concluded that ICTs aid students in becoming more concentrated, focus driven, engaged and amused, thus learning becomes more interesting.

Place, publisher, year, edition, pages
Oxon, United Kingdom: Routledge, 2017
Keywords
One to one computing, human-computer interaction, elementary schools, learning activities
National Category
Human Computer Interaction Learning Media and Communication Technology
Research subject
Informatics; Education
Identifiers
urn:nbn:se:oru:diva-53965 (URN)10.1080/10494820.2016.1170045 (DOI)000409231700002 ()2-s2.0-84963894023 (Scopus ID)
Available from: 2016-12-14 Created: 2016-12-14 Last updated: 2019-04-16Bibliographically approved
Islam, M. S. & Grönlund, Å. (2016). An international literature review of 1:1 computing in schools. Journal of educational change, 17(2), 191-222
Open this publication in new window or tab >>An international literature review of 1:1 computing in schools
2016 (English)In: Journal of educational change, ISSN 1389-2843, E-ISSN 1573-1812, Vol. 17, no 2, p. 191-222Article in journal (Refereed) Published
Abstract [en]

This paper is based on a systematic literature review relevant to classroom integration of computer technologies in schools. The purpose of this review is to gain an accumulated view of uses, impacts and implementations of 1:1 computing initiatives for school children. Unlike previous reviews this study is not limited to certain countries or certain technologies. It includes any devices used in 1:1 computing (not just the PC), and schools worldwide. The paper investigates the themes being researched regarding 1:1 use in schools as well as exhibits some which are not yet being researched but should be important to investigate. The study finds mixed results including positive, negative and no-effects. The findings of this review are expected to be useful both for academics as well as policy makers for gaining insights for further research and successful educational policy reforms.

Place, publisher, year, edition, pages
Springer Netherlands, 2016
Keywords
one-to-one computing, cooperative/collaborative learning, classroom technology integration, teaching/learning strategies
National Category
Information Systems, Social aspects
Research subject
Informatics; Education
Identifiers
urn:nbn:se:oru:diva-39168 (URN)10.1007/s10833-016-9271-y (DOI)000407856100004 ()2-s2.0-84969988693 (Scopus ID)
Available from: 2014-11-28 Created: 2014-11-28 Last updated: 2017-12-21Bibliographically approved
Mukamurenzi, S., Grönlund, Å. & Islam, M. S. (2016). Evaluating eGovernment Evaluation: Trend and Issues. In: Electronic Government and Electronic Participation: . Paper presented at 15th IFIP Electronic Government (EGOV) / 8th Electronic Participation (ePart) Conference, Univ Minho, Guimaraes, Portugal, September 5-8, 2016 (pp. 123-134). Amsterdam: IOS Press
Open this publication in new window or tab >>Evaluating eGovernment Evaluation: Trend and Issues
2016 (English)In: Electronic Government and Electronic Participation, Amsterdam: IOS Press, 2016, p. 123-134Conference paper, Published paper (Refereed)
Abstract [en]

Evaluating e-government has proven difficult. Reasons include the complex nature of e-government, difficulties in measuring outcomes and impact, and the evolving nature of the phenomenon itself. Practical and effective evaluation methods would be useful to guide the development. To gauge the state of the art in the field, a review of contemporary literature investigated the status of research on e-government evaluation. We found the issues involved to be described by five critical factors: maturity levels, evaluation object, type of indicators, evaluation timing, and stakeholder involvement. The review suggests that there is no best model but rather that e-government evaluation must be situated and take a formative approach to guide the next step. However in doing so there is a need for a clear perspective on where e-government development is going. On this point research is more in agreement, and we provide a model to conceptualize this development.

Place, publisher, year, edition, pages
Amsterdam: IOS Press, 2016
Series
Innovation and the Public Sector, ISSN 1871-1073 ; 23
Keywords
E-government, evaluation, e-government models, evaluation models, literature review
National Category
Information Studies Political Science
Identifiers
urn:nbn:se:oru:diva-53016 (URN)10.3233/978-1-61499-670-5-123 (DOI)000383380900013 ()978-1-61499-670-5 (ISBN)978-1-61499-669-9 (ISBN)
Conference
15th IFIP Electronic Government (EGOV) / 8th Electronic Participation (ePart) Conference, Univ Minho, Guimaraes, Portugal, September 5-8, 2016
Available from: 2016-10-18 Created: 2016-10-18 Last updated: 2018-07-17Bibliographically approved
Organisations
Identifiers
ORCID iD: ORCID iD iconorcid.org/0000-0002-7907-6037

Search in DiVA

Show all publications