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Twizeyimana, J. D., Larsson, H. & Grönlund, Å. (2018). E-government in Rwanda: Implementation, Challenges and Reflections. Electronic Journal of e-Government, 16(1), 19-31
Open this publication in new window or tab >>E-government in Rwanda: Implementation, Challenges and Reflections
2018 (English)In: Electronic Journal of e-Government, ISSN 1479-439X, E-ISSN 1479-439X, Vol. 16, no 1, p. 19-31Article in journal (Refereed) Published
Abstract [en]

E‑government is currently high on the agenda in many developing countries (DCs). While e‑government is well‑established in many developed countries it is new to least developed countries. Countries that start implementing e‑government today can benefit from easy import of modern technologies, but adaptation to local conditions and the organizational change that is required cannot be imported, but must be developed at home. By using examples of an ongoing initiative by the Government of Rwanda to digitalize all G2C and G2B into a single window platform, the current study investigated the important challenges in the implementation of e‑government in Rwanda. An interpretive case study was followed. Data was collected through interviews and participatory observations during August to December 2015. Data analysis was inductive, the analysis method was content analysis, and the coding followed open‑coding. NVivo software has been used to handle data and facilitate the analysis. The study found six overarching categories of aspects that challenge a successful implementation of e‑government in Rwanda. They include information infrastructure for e‑government, social inclusion, governance, management, trust in the new system, and languages. However, challenges to e‑government implementation should not be taken as of the same extent, neither their degree of mitigation. Rather, they influence and are influenced by various contextual factors which include political support, nature of the e‑government project, implementation strategies, human and socio‑economic development, existing information infrastructure, and operational capabilities. Having said this, we also argue that countries should learn from one another of their experiences, success stories, and mistakes. Despite a number of associated challenges, the adopted public‑private partnership (PPP) approach to e‑Government implementation in Rwanda might indeed seem as a suitable catalyst for e‑government success in the country.

2.5.0.0

Place, publisher, year, edition, pages
UK: Academic Conferences Limited, 2018
Keywords
information infrastructure, e-government, implementation, public-private partnership (PPP), least developed countries (LDCs), sub-Saharan Africa, Rwanda
National Category
Electrical Engineering, Electronic Engineering, Information Engineering
Research subject
Informatics
Identifiers
urn:nbn:se:oru:diva-70165 (URN)
Projects
E-Government Implementation in Rwanda: the value and context
Note

2.5.0.0

Available from: 2018-11-13 Created: 2018-11-13 Last updated: 2019-11-11Bibliographically approved
Wihlborg, E., Hedström, K. & Larsson, H. (2017). e-government for all: Norm-critical perspectives and public values in digitalization. In: 50th Hawaii International Conference on System Sciences: IEEE conference proceedings. Paper presented at 50th Hawaii International Conference on System Sciences (HICSS), Hilton Waikoloa Village, Hawaii, USA, January 4-7, 2017. IEEE
Open this publication in new window or tab >>e-government for all: Norm-critical perspectives and public values in digitalization
2017 (English)In: 50th Hawaii International Conference on System Sciences: IEEE conference proceedings, IEEE, 2017Conference paper, Published paper (Refereed)
Abstract [en]

There are hopes that e-government will bring many benefits, including efficiency, democratization, participation, and emancipation of citizens. However, despite some evidence that supports these claims there are also cases that digitalization can exclude citizens and build new barriers. This is a special challenge for already disadvantaged groups falling outside the norms. In this study we approach the notion of a norm-critical perspective in relation to e-government through a review of literature in combination with action research oriented workshops. From this we conclude that there is a need for more norm-critical perspectives in research on e-government, as most research today focuses on socio-economic digital-divide issues. We also show that it is difficult for involved actors to see beyond the norms and be norm-critical since the norms are embedded into the practices, which in this case, e-government has developed and used. 

Place, publisher, year, edition, pages
IEEE, 2017
National Category
Information Systems, Social aspects
Identifiers
urn:nbn:se:oru:diva-53964 (URN)978-0-9981331-0-2 (ISBN)
Conference
50th Hawaii International Conference on System Sciences (HICSS), Hilton Waikoloa Village, Hawaii, USA, January 4-7, 2017
Projects
e-Tjänster för alla
Funder
Vinnova
Note

The proceedings for the conference are not published at the time of writing (December 2016). Additional information on pages, ISBN, etc. will be added.

Available from: 2016-12-14 Created: 2016-12-14 Last updated: 2020-01-29Bibliographically approved
Larsson, H. & Grönlund, Å. (2016). Sustainable eGovernance?: Practices, problems and beliefs about the future in Swedish eGov practice. Government Information Quarterly, 33(1), 105-114
Open this publication in new window or tab >>Sustainable eGovernance?: Practices, problems and beliefs about the future in Swedish eGov practice
2016 (English)In: Government Information Quarterly, ISSN 0740-624X, E-ISSN 1872-9517, Vol. 33, no 1, p. 105-114Article in journal (Refereed) Published
Abstract [en]

The use of ICTs in the public sector, eGovernance, is understood as a complex phenomenon intricately embedded in a continuously changing environment, including multiple actors with disparate interests.  A need for research that takes this complexity into account has been identified, and previous research has suggested employing a sustainability perspective.  The use of the sustainability concept in the eGovernance context is an emerging area without a common focus or use of the concept. There is a lack of research with a thorough basis in sustainability theory, and a need for empirical research focusing on sustainable eGovernance. In order to respond to this need the research question of this paper is, How can current eGovernance practice be interpreted from a sustainability perspective? A case study is performed in the context of Swedish eGovernance practice, at national and municipal level. Interviews are used to investigate practitioners’ views, which are analyzed by using a framework, developed based on eGovernance literature that highlights sustainability. We find that sustainability in eGovernance practice in this case revolve to a large extent around how actors struggle with achieving continuity and implementing a holistic view of the use of ICT in the public sector. We also highlight the issue of trade-offs between different sustainability dimensions.  

Place, publisher, year, edition, pages
Elsevier, 2016
Keywords
eGovernance, eGov, Sustainability, EGOV4SD, Case study, Governance, Decision making, Infrastructure
National Category
Information Systems, Social aspects
Research subject
Informatics
Identifiers
urn:nbn:se:oru:diva-46534 (URN)10.1016/j.giq.2015.11.002 (DOI)000372774300010 ()2-s2.0-84960425621 (Scopus ID)
Available from: 2015-11-18 Created: 2015-11-18 Last updated: 2017-12-01Bibliographically approved
Wihlborg, E., Larsson, H. & Hedström, K. (2016). The Computer Says No!”: A Case Study on Automated Decision-making in Public Authorities. In: Tung X. Bui and Ralph H. Sprague, Jr. (Ed.), Proceedings of the Annual Hawaii International Conference on System Sciences: . Paper presented at 49th Hawaii International Conference on System Sciences, (HICSS 2016), Kauai, Hawaii, January 5-8, 2016 (pp. 2903-2912). Piscataway, NJ: IEEE conference proceedings
Open this publication in new window or tab >>The Computer Says No!”: A Case Study on Automated Decision-making in Public Authorities
2016 (English)In: Proceedings of the Annual Hawaii International Conference on System Sciences / [ed] Tung X. Bui and Ralph H. Sprague, Jr., Piscataway, NJ: IEEE conference proceedings, 2016, p. 2903-2912Conference paper, Published paper (Refereed)
Abstract [en]

In e-government automated decision-making increases, forming part of a trend towards “smart” and self-regulating systems. This necessitates the introduction of new relationships and practices, challenging the division of responsibilities in public administration. Using a case study approach, this paper elaborates on implications of automated decision-making for professional officers in a Swedish public organization. We conclude that automation should be framed in relation to the rules of law and ethics of justice. Furthermore, the roles and competences of professionals are changing, with automated systems beginning to resemble cobureaucrats. Professionals can either make an alliance with the automated system or the client. This choice of strategy is related to the issues of legitimacy and professional competences. We also identify practices as being either a form of caring ethics or a formal legal ethic norm. Such practices should be further addressed to influence practices promoting legitimate systems citizens can trust.

Place, publisher, year, edition, pages
Piscataway, NJ: IEEE conference proceedings, 2016
National Category
Information Systems, Social aspects
Research subject
Informatics
Identifiers
urn:nbn:se:oru:diva-48440 (URN)10.1109/HICSS.2016.364 (DOI)000432711502122 ()2-s2.0-84975466205 (Scopus ID)978-0-7695-5670-3 (ISBN)
Conference
49th Hawaii International Conference on System Sciences, (HICSS 2016), Kauai, Hawaii, January 5-8, 2016
Funder
Forte, Swedish Research Council for Health, Working Life and Welfare
Available from: 2016-02-21 Created: 2016-02-21 Last updated: 2019-03-05Bibliographically approved
Nguyen, T. T., Eikebrokk, T. R., Moe, C. E., Medaglia, R., Larsson, H. & Tapanainen, T. (2015). A Cross-country Comparison of Success Factor Priorities for Health Information Technology Managers: Evidence of Convergence in the Nordic Countries. In: 2015 48th Hawaii International Conference on System Sciences (HICSS): . Paper presented at 48th Annual Hawaii International Conference on System Sciences (HICSS), Kauai, HI, USA, January 5-8, 2015 (pp. 2824-2833). IEEE
Open this publication in new window or tab >>A Cross-country Comparison of Success Factor Priorities for Health Information Technology Managers: Evidence of Convergence in the Nordic Countries
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2015 (English)In: 2015 48th Hawaii International Conference on System Sciences (HICSS), IEEE, 2015, p. 2824-2833Conference paper, Published paper (Refereed)
Abstract [en]

The implementation of Health Information Technology (HIT) can improve the provision of high-quality and efficient healthcare services; however, it has met with significant challenges in many cases. Despite the challenges occurring in many countries, prior research on HIT implementation success factors is, however, mainly from the USA. This research conducted a survey to IT managers in Nordic countries' healthcare organizations and compiled a list of the HIT implementation success factors that these managers considered important in each country. It was found that IT managers in Nordic countries agree highly with each other in their judgment of the importance of these success factors. While Nordic countries' healthcare systems and culture are relatively similar, the results suggest that an internationally applicable set of recommendations for the successful completion of HIT implementations could be within the realm of possibility.

Place, publisher, year, edition, pages
IEEE, 2015
Series
Proceedings of the Annual Hawaii International Conference on System Sciences, ISSN 1060-3425
National Category
Computer Sciences
Research subject
Computer Science
Identifiers
urn:nbn:se:oru:diva-47770 (URN)10.1109/HICSS.2015.342 (DOI)000366264102120 ()2-s2.0-84944210462 (Scopus ID)978-1-4799-7367-5 (ISBN)
Conference
48th Annual Hawaii International Conference on System Sciences (HICSS), Kauai, HI, USA, January 5-8, 2015
Available from: 2016-01-27 Created: 2016-01-26 Last updated: 2019-03-29Bibliographically approved
Larsson, H. & Grönlund, Å. (2014). Future-oriented eGovernance: The sustainability concept in eGov research, and ways forward. Government Information Quarterly, 31(1), 137-149
Open this publication in new window or tab >>Future-oriented eGovernance: The sustainability concept in eGov research, and ways forward
2014 (English)In: Government Information Quarterly, ISSN 0740-624X, E-ISSN 1872-9517, Vol. 31, no 1, p. 137-149Article in journal (Refereed) Published
Abstract [en]

eGov (eGovernment/eGovernance) is a complex endeavor involving many actors, ambitions, and perspectives. The field has, in research and in practice, over the years expanded its focus from service orientation to a comprehensive perspective with the ambition to integrate all of government in coherent action. Comprehensive integration requires a future-oriented perspective so investment is made in robust and flexible solutions meeting not only today's demands but also sustainable to meet those of the future. This paper addresses the use of the sustainability concept in eGov research. We discuss definitions and elements of sustainability and conduct a structured review of eGov literature investigating how various sustainability areas (social, economic, environmental and technical) are addressed. We find 21 overall themes in 94 papers, with the highest number in the “social” category. Two cross-cutting themes to which 21 overall themes relate are also identified; Decision-making and Infrastructure. Findings show that sustainability is mainly addressed narrowly, focusing on projects rather than general issues, and shallowly with a focus on single factors rather than the complex interaction among them, and with little foundation in sustainability theory. The paper contributes with an overview of themes in previous research as well as theory-based input for future research efforts on eGov sustainability, from a dynamic and sociotechnical sustainability perspective.

Place, publisher, year, edition, pages
San Diego: Elsevier, 2014
Keywords
eGovernance, eGovernment, Sustainability, Complexity, Literature review
National Category
Information Systems
Research subject
Information technology
Identifiers
urn:nbn:se:oru:diva-33253 (URN)10.1016/j.giq.2013.07.004 (DOI)000331428500017 ()2-s2.0-84895906710 (Scopus ID)
Available from: 2014-01-23 Created: 2014-01-23 Last updated: 2018-01-11Bibliographically approved
Nguyen, T. T., Eikebrokk, T. R., Moe, C. E., Medaglia, R., Larsson, H. & Tapanainen, T. (2014). Information Technology Managers and Critical Success Factors in Healthcare Organizationsin Nordic countries. In: : . Paper presented at The Scandinavian Conference of Health Informatics.
Open this publication in new window or tab >>Information Technology Managers and Critical Success Factors in Healthcare Organizationsin Nordic countries
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2014 (English)Conference paper, Oral presentation with published abstract (Refereed)
Abstract [en]

Many studies have attempted to identify the success factors for Health Information Technology (HIT) implementation. Unfortunately, such success factor lists are long and unwieldy, and it can be difficult to see which ones should have received more attention than others. Thus, there is a need to examine critical success factors (CSFs) that should be most attended to in the context of competing priorities. IT managers, through their experience, can know best which relevant factors have been crucial for successful implementation of the projects; therefore, it is imperative to understand the perceptions of IT managers regarding relative importance of success factors in HIT implementation. This research aims to reassess and synthesize CSFs influencing HIT implementation, focusing on the question: “What are the CSFs in HIT implementation from IT managers’ point of view?” We surveyed the IT managers in four Nordic countries (Denmark, Finland, Norway and Swe-den) and discuss the preliminary results regarding IT manager background and the CSFs in this research-in-progress paper.

National Category
Information Systems, Social aspects
Research subject
Informatics
Identifiers
urn:nbn:se:oru:diva-39068 (URN)
Conference
The Scandinavian Conference of Health Informatics
Available from: 2014-11-28 Created: 2014-11-28 Last updated: 2018-03-21Bibliographically approved
Larsson, H. (2014). Sustainable eGovernance. (Doctoral dissertation). Örebro: Örebro university
Open this publication in new window or tab >>Sustainable eGovernance
2014 (English)Doctoral thesis, comprehensive summary (Other academic)
Abstract [en]

This thesis focuses on eGovernance – the use of ICT as a means to improve public sector practice. Previous research has shown that there is a lack of long-term discussion on the purposes and directions of eGovernance development, often outlining it as unequivocally positive, while missing to consider the complexities and conflicts involved in this process. In order to understand the complexities of eGovernance a future-oriented perspective is needed. In other words a perspective that not only focuses on using ICT to be responsive to present needs but also making it possible to discuss which goals public sector ICT initiatives should strive for and how these correspond to goals and means in the public sector as a whole. In order to do this I employ a sustainability perspective.

The aim of this thesis is to understand how eGovernance can be sustainable in such a complex organizational environment. This is approached in four papers; based on two case studies, situated in the public sector of Sweden, and a structured literature review of the use of the sustainability concept in eGovernance research.

The findings of this thesis include a framework of sustainable eGovernance, including an outline of the different dimensions of sustainability: social, economic, environmental and technical. These dimensions are seen as carriers of different values and goals which are in a process of continuous dialogue and conflict. Cutting across these four dimensions are two themes: decision making and information infrastructure, which make up the backbone of how ICT can be used in order to improve public practice. The theoretical lens of sustainability widens our understanding and helps in the questioning of motivations, directions and implications of eGovernance initiatives. This thesis thus contributes with a theoretically and empirically founded framework, which is suitable as a foundation for sustainable eGovernance development and further research into that area.

Place, publisher, year, edition, pages
Örebro: Örebro university, 2014. p. 130
Series
Örebro Studies in Informatics ; 7
Keywords
egovernance, public sector ict, sustainability, complexity, dialogue of values
National Category
Information Systems
Research subject
Informatics
Identifiers
urn:nbn:se:oru:diva-35174 (URN)978-91-7529-028-7 (ISBN)
Public defence
2014-09-11, Hörsalen, Musikhögskolan, Örebro universitet, Fakultetsgatan 1, Örebro, 13:15 (English)
Opponent
Supervisors
Available from: 2014-05-27 Created: 2014-05-27 Last updated: 2018-01-11Bibliographically approved
Larsson, H. (2011). Ambiguities in the early stages of public sector enterprise architecture implementation: outlining complexities of interoperability. In: Marijn Janssen, Hans J. Scholl, Maria A. Wimmer, Yao-Hua Tan (Ed.), Electronic government: . Paper presented at 10th IFIPWG 8.5 International Conference (EGOV 2011), Delft, The Netherlands, August 28 - September 2, 2011 (pp. 367-377). Springer Berlin/Heidelberg
Open this publication in new window or tab >>Ambiguities in the early stages of public sector enterprise architecture implementation: outlining complexities of interoperability
2011 (English)In: Electronic government / [ed] Marijn Janssen, Hans J. Scholl, Maria A. Wimmer, Yao-Hua Tan, Springer Berlin/Heidelberg, 2011, p. 367-377Conference paper, Published paper (Refereed)
Abstract [en]

In recent years the development of eGovernment has increasingly gone from service provision to striving for an interoperable public sector, with Enterprise Architectures being an increasingly popular approach. However, a central issue is the coordination of work, due to differing perceptions among involved actors. This paper provides a deepened understanding of this by addressing the question of how differing interpretations of interoperability benefits affect the coordination in the early stages of implementing a public sector Enterprise Architecture. As a case-study, the interoperability efforts in Swedish eHealth are examined by interviews with key-actors. The theoretical framework is a maturity model with five levels of interoperability issues and benefits. The findings highlight the need to clarify decision-making roles, ambiguities concerning jurisdictions between authorities and that differing perceptions of IT-infrastructure is connected to overall goals. The paper also suggests a re-conceptualization of eGovernment maturity by moving away from sequential models.

Place, publisher, year, edition, pages
Springer Berlin/Heidelberg, 2011
Series
Lecture Notes in Computer Science (LNCS), ISSN 0302-9743 ; 6846
Keywords
eGovernment, Interoperability, Maturity models, Implementation, Coordination, Complexity
National Category
Information Systems
Research subject
Informatics
Identifiers
urn:nbn:se:oru:diva-20688 (URN)10.1007/978-3-642-22878-0_31 (DOI)2-s2.0-80052759011 (Scopus ID)978-3-642-22877-3 (ISBN)
Conference
10th IFIPWG 8.5 International Conference (EGOV 2011), Delft, The Netherlands, August 28 - September 2, 2011
Available from: 2012-01-02 Created: 2012-01-02 Last updated: 2018-02-19Bibliographically approved
Larsson, H. (2011). Evolving structure in the implementation of healthcare information systems: an actor-network analysis. Electronic Journal of e-Government, 9(1), 30-40
Open this publication in new window or tab >>Evolving structure in the implementation of healthcare information systems: an actor-network analysis
2011 (English)In: Electronic Journal of e-Government, ISSN 1479-439X, E-ISSN 1479-439X, Vol. 9, no 1, p. 30-40Article in journal (Refereed) Published
Abstract [en]

Public sector ICT use is now moving towards integration of services and processes across departments, for instance in the healthcare sector. This is a challenging issue as it involves distributed decision making, often across both public and private organizations, which implies a multitude of issues. Enterprise Architectures (EA) aim at providing a common framework that includes data, resources and processes, through which all aspects of the enterprise can be directed towards a common goal in an efficient manner. It as been argued that architectures should be perceived as evolving (rather then as carefully planned roadmaps), although more research on how EA evolves is needed. This paper addresses the general question of, how does an EA evolve during implementation? A case study is used to illustrate how an EA evolves throughout the process of implementation. The case is the implementation of a national patient record system in the decentralized Swedish healthcare system. The project is part of a larger effort to implement an EA in the healthcare sector aimed at further integrating the whole sector.  Data is collected by means of observations, interviews and document analysis. Using an Actor-Network Theory perspective, this paper presents four episodes during which an EA evolves through interactions. In this way the paper contributes with a deepened understanding of how EA evolves by arguing that EA programs should be seen as something that needs to be planned with regard to that it will, and should, evolve in order to respond to needs discovered in the process. The contribution is a deepened understanding of how sub-projects co-evolve with a national EA project, thus mutually affecting each other. This should not be perceived as something unequivocally negative as this might also be strategic, and leads to evolution of other parts of the EA to suit each other.

Keywords
actor-network theory, eGovernment, eHealth, enterprise architecture, evolving structure, implementation
National Category
Information Systems
Research subject
Informatics
Identifiers
urn:nbn:se:oru:diva-20687 (URN)
Projects
Avhandlingen
Available from: 2012-01-02 Created: 2012-01-02 Last updated: 2018-01-12Bibliographically approved
Organisations
Identifiers
ORCID iD: ORCID iD iconorcid.org/0000-0002-6373-7793

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