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Hallberg, Peter
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Hallberg, P., Hasche, N., Kask, J. & Öberg, C. (2018). Quality management systems as indicators for stability and change in customer-supplier relationships. The IMP Journal, 12(3), 483-497
Open this publication in new window or tab >>Quality management systems as indicators for stability and change in customer-supplier relationships
2018 (English)In: The IMP Journal, ISSN 2059-1403, E-ISSN 0809-7259, Vol. 12, no 3, p. 483-497Article in journal (Refereed) Published
Abstract [en]

Purpose: This paper extends the discussion on stability and change through focus on specific relationship characteristics. Quality management systems prescribe established routines for supplier selection and monitoring, and may thereby designate the nature and longevity of customer-supplier relationships. The purpose of this paper is to describe and discuss the effects of quality management systems on stability and change in different forms of customer-supplier relationships.

Design/methodology/approach: A number of illustrative examples based on participatory data and interviews help to capture different types of customer-supplier relationships (private/public; certified/non-certified) related to quality management systems.

Findings: While certified customers in most sectors only need to prove that their suppliers have procedures in place, many customers equate this with requiring that their suppliers should be certified. The paper further shows that customers replace deeper understandings for their suppliers' procedures with the requirement that they be certified.

Originality/value: The paper contributes to the existing literature through integrating quality management systems literature with the business network approach. For business network studies, the discussion on quality management systems as constricting regimes is interesting and provides practical insights to the business network studies as such quality management systems increase in importance and spread.

Place, publisher, year, edition, pages
Emerald Group Publishing Limited, 2018
Keywords
Certification, Business relationships, ISO, Quality management systems, Stability and change
National Category
Business Administration
Identifiers
urn:nbn:se:oru:diva-70700 (URN)10.1108/IMP-01-2018-0006 (DOI)000451212800006 ()
Available from: 2018-12-11 Created: 2018-12-11 Last updated: 2018-12-11Bibliographically approved
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