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Exploring the pupil-­student transition through customer journeys
Interactive Institute Swedish ICT, Gothenburg, Sweden.
University College of Arts, Crafts and Design (Konstfack), Stockholm, Sweden.ORCID-id: 0000-0003-0520-0741
2016 (engelsk)Inngår i: Service design geographies: Proceedings of the ServDes.2016 Conference / [ed] Nicola Morelli, Amalia de Götzen, Francesco Grani, Linköping: Linköping University Electronic Press , 2016, nr 125, s. 557-562Konferansepaper, Publicerat paper (Annet vitenskapelig)
Abstract [en]

Being a first time student is not only exciting, it is also like travelling to a new and far-off place. If you are already a resident, then it is hard to grasp what it was like arriving for the first time. This paper presents a project at Karlstad University investigating the experiences of first time students. 13 students from the teaching programs kept diaries for ten weeks concerning their experiences related to the first time at the university. The findings suggested, for example, an overload of information on the first day, a complex web structure, and highlighted the importance of social connectedness as well as the importance of designated facilities to help the students find stability and to focus on their studies. The project suggested low hanging fruit that could be fixed immediately and formulated new areas to be investigated and developed. Further, the information visualizations showed important in order to get things done.

sted, utgiver, år, opplag, sider
Linköping: Linköping University Electronic Press , 2016. nr 125, s. 557-562
Serie
Linköping electronic conference proceedings (Online), E-ISSN 1650-3740 ; 125
Emneord [en]
case, student, university, customer journey, experiences
HSV kategori
Identifikatorer
URN: urn:nbn:se:oru:diva-62263ISBN: 978-91-7685-738-0 (tryckt)OAI: oai:DiVA.org:oru-62263DiVA, id: diva2:1156132
Konferanse
ServDes.2016 Conference, Copenhagen, Denmark, May 24-26, 2016
Tilgjengelig fra: 2017-11-10 Laget: 2017-11-10 Sist oppdatert: 2018-09-14bibliografisk kontrollert

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Wetter-Edman, Katarina

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  • harvard1
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  • de-DE
  • en-GB
  • en-US
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  • nn-NO
  • nn-NB
  • sv-SE
  • Annet språk
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