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Exploring citizens’ possibilities to participate in public e-service development
Högskolan i Skövde, Skövde, Sweden.
Örebro universitet, Handelshögskolan vid Örebro universitet. (Informatik)ORCID-id: 0000-0002-3265-7627
2011 (engelsk)Inngår i: Electronic government and electronic participation: joint proceedings of ongoing research and projects of IFIP EGOV and ePart 2011 / [ed] J.-L. Chappelet, O. Glassey, M. Janssen, A. Macintosh, J. Scholl, E. Tambouris, M. A. Wimmer, Linz: TRAUNER Verlag, 2011Konferansepaper, Publicerat paper (Fagfellevurdert)
Abstract [en]

The increased interest for user participation in development of public electronic services (public e-services for short) is expected to bring similar value as it has done in other systems development projects. Existing research, however, has shown that introducing user participation to public e-service development is associated with a number of challenges. We have in this paper explored the challenges a) getting users to participate, and b) lacking adequate skills, in the context of three user participation schools. Our interview results show that citizens in general are interested to participate in public e-service development, and favour user participation schools with a high degree of active participation.Moreover, citizens’ ability to participate is high with respect to ICT-knowledge. However, their knowledge of laws, regulations and business processes related to public authorities in general is low, thus limiting citizens’ ability to participate.

sted, utgiver, år, opplag, sider
Linz: TRAUNER Verlag, 2011.
Serie
Schriftenreihe Informatik ; 37
HSV kategori
Forskningsprogram
Informatik
Identifikatorer
URN: urn:nbn:se:oru:diva-20516ISBN: 978-3-85499-515-9 (tryckt)OAI: oai:DiVA.org:oru-20516DiVA, id: diva2:462921
Konferanse
IFIP EGov 2011, 29 August – 1 September, 2011, Delft, Netherlands
Tilgjengelig fra: 2011-12-08 Laget: 2011-12-08 Sist oppdatert: 2018-05-03bibliografisk kontrollert

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