oru.sePublikationer
Ändra sökning
RefereraExporteraLänk till posten
Permanent länk

Direktlänk
Referera
Referensformat
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Annat format
Fler format
Språk
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Annat språk
Fler språk
Utmatningsformat
  • html
  • text
  • asciidoc
  • rtf
Servitization Processes and the Need for Managing Ambidexterity
Linköping University, Linköping, Sweden.
University of Auckland, Auckland, New Zealand.
Linköping University, Linköping, Sweden.
2014 (Engelska)Konferensbidrag, Muntlig presentation med publicerat abstract (Övrigt vetenskapligt)
Abstract [en]

An increased focus on servitization involves ambidextrous challenges – firms need to manage explorative and exploitative service activities simultaneously. Whereas existing literature emphasises the need for organisational separation of service activities, fewer studies address the challenges around managing and organising for different types of service offerings. This paper integrates servitization research with more general management theories on ambidexterity and draws on a longitudinal case study of an industrial manufacturer managing servitization processes. As such, this paper identifies important elements of organisational separation and integration. More specifically, we identify challenges related to the integration of explorative and exploitative service activities, and identify challenges related to the following dimensions: (1) goal setting, (2) timing, (3) tensions, (4) endurance, and (5) magnitude of the integrated units. Furthermore, we discusss servitization as a dynamic process and identify different service activities which were separated, combined, separated again, and finally integrated in the focal firm.

Ort, förlag, år, upplaga, sidor
2014.
Nyckelord [en]
servitization processes, solutions, ambidextrous organisations
Nationell ämneskategori
Företagsekonomi
Identifikatorer
URN: urn:nbn:se:oru:diva-62544OAI: oai:DiVA.org:oru-62544DiVA, id: diva2:1156909
Konferens
“Agents of change” (ANZMAC2014), Brisbane, Australia, December 1-3, 2014
Tillgänglig från: 2017-11-14 Skapad: 2017-11-14 Senast uppdaterad: 2018-06-25Bibliografiskt granskad

Open Access i DiVA

Fulltext saknas i DiVA

Personposter BETA

Windahl, Charlotta

Sök vidare i DiVA

Av författaren/redaktören
Windahl, Charlotta
Företagsekonomi

Sök vidare utanför DiVA

GoogleGoogle Scholar

urn-nbn

Altmetricpoäng

urn-nbn
Totalt: 285 träffar
RefereraExporteraLänk till posten
Permanent länk

Direktlänk
Referera
Referensformat
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Annat format
Fler format
Språk
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Annat språk
Fler språk
Utmatningsformat
  • html
  • text
  • asciidoc
  • rtf