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Cluster analysis of Finnish car retail and service business operations strategy and innovation management capabilities
Tampere University of Technology, Pori, Finland.ORCID-id: 0000-0001-6324-5425
Tampere University of Technology, Pori, Finland.
Tampere University of Technology, Pori, Finland.
Autoalan Keskusliittory, Finnish Central Organization for Motor Trades and Repairs, Helsinki, Finland.
2016 (Engelska)Konferensbidrag, Publicerat paper (Refereegranskat)
Abstract [en]

This research explores the strategic management of operations and innovation capability in the Finnish car retail and service business. In order to develop customer satisfaction and competitive edge, companies need innovative capability to plan and manage operational strategy. Novel collaborative thinking with stakeholders is needed to predict and meet customer needs. Therefore, the ability to create process and service innovations is important. A survey was executed among CEOs and top managers of 147 companies. Data analysis results revealed significant clustering and differences in companies’ capabilities. The practical implication from this study is direct performance development proposals for managers

Ort, förlag, år, upplaga, sidor
2016.
Nyckelord [en]
Strategic management, operations management, innovation management, cluster analysis, car retail and service business
Nationell ämneskategori
Företagsekonomi
Identifikatorer
URN: urn:nbn:se:oru:diva-63944OAI: oai:DiVA.org:oru-63944DiVA, id: diva2:1171699
Konferens
23rd European Operations Management Conference (EurOMA 2016), Trondheim, Norway, June 17-22, 2016
Tillgänglig från: 2018-01-08 Skapad: 2018-01-08 Senast uppdaterad: 2018-08-30Bibliografiskt granskad

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