oru.sePublikationer
Ändra sökning
RefereraExporteraLänk till posten
Permanent länk

Direktlänk
Referera
Referensformat
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Annat format
Fler format
Språk
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Annat språk
Fler språk
Utmatningsformat
  • html
  • text
  • asciidoc
  • rtf
Public e-service development: understanding citizens' conditions for participation
Informatics Research Centre, University of Skövde, Skövde, Sweden.
Örebro universitet, Handelshögskolan vid Örebro Universitet.ORCID-id: 0000-0002-3265-7627
2014 (Engelska)Ingår i: Government Information Quarterly, ISSN 0740-624X, E-ISSN 1872-9517, Vol. 31, nr 3, s. 396-410Artikel i tidskrift (Refereegranskat) Published
Abstract [en]

For decades, user participation has brought value to various systems development projects. Today, there are expectations that public e-service development will experience the same benefits. However, existing research has shown that introducing user participation into public e-service development can be challenging. In this study, we interviewed citizens in order to explore their willingness and ability to participate in public e-service development according to three user participation schools: User-Centred Design, Participatory Design and User Innovation. Our findings show that citizens in general are willing to participate, but their ability to do so is limited. Based on our findings, we developed nine propositions to explain citizens' willingness and ability to participate in public e-service development. The propositions contribute to practice by acting as a tentative guide for systems developers when they use user participation schools as inspiration in public e-service projects. They also act as a starting point for future research into conditions for user participation in public e-service development. (C) 2014 Elsevier Inc. All rights reserved.

Ort, förlag, år, upplaga, sidor
2014. Vol. 31, nr 3, s. 396-410
Nyckelord [en]
Public e-services, E-government, Public e-service development, User participation
Nationell ämneskategori
Medie- och kommunikationsvetenskap
Forskningsämne
Informationsteknologi
Identifikatorer
URN: urn:nbn:se:oru:diva-37871DOI: 10.1016/j.giq.2014.02.006ISI: 000342037100006Scopus ID: 2-s2.0-84906242945OAI: oai:DiVA.org:oru-37871DiVA, id: diva2:757437
Tillgänglig från: 2014-10-22 Skapad: 2014-10-20 Senast uppdaterad: 2017-12-05Bibliografiskt granskad

Open Access i DiVA

Fulltext saknas i DiVA

Övriga länkar

Förlagets fulltextScopus

Personposter BETA

Karlsson, Fredrik

Sök vidare i DiVA

Av författaren/redaktören
Karlsson, Fredrik
Av organisationen
Handelshögskolan vid Örebro Universitet
I samma tidskrift
Government Information Quarterly
Medie- och kommunikationsvetenskap

Sök vidare utanför DiVA

GoogleGoogle Scholar

doi
urn-nbn

Altmetricpoäng

doi
urn-nbn
Totalt: 365 träffar
RefereraExporteraLänk till posten
Permanent länk

Direktlänk
Referera
Referensformat
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Annat format
Fler format
Språk
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Annat språk
Fler språk
Utmatningsformat
  • html
  • text
  • asciidoc
  • rtf