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Evaluating eGovernment Evaluation: Trend and Issues
Örebro University, Örebro University School of Business. College of Science and Technology, University of Rwanda, Huye, Rwanda.ORCID iD: 0000-0002-2273-5716
Örebro University, Örebro University School of Business.ORCID iD: 0000-0002-3713-346X
Örebro University, Örebro University School of Business.ORCID iD: 0000-0002-7907-6037
2016 (English)In: Electronic Government and Electronic Participation, Amsterdam: IOS Press, 2016, p. 123-134Conference paper, Published paper (Refereed)
Abstract [en]

Evaluating e-government has proven difficult. Reasons include the complex nature of e-government, difficulties in measuring outcomes and impact, and the evolving nature of the phenomenon itself. Practical and effective evaluation methods would be useful to guide the development. To gauge the state of the art in the field, a review of contemporary literature investigated the status of research on e-government evaluation. We found the issues involved to be described by five critical factors: maturity levels, evaluation object, type of indicators, evaluation timing, and stakeholder involvement. The review suggests that there is no best model but rather that e-government evaluation must be situated and take a formative approach to guide the next step. However in doing so there is a need for a clear perspective on where e-government development is going. On this point research is more in agreement, and we provide a model to conceptualize this development.

Place, publisher, year, edition, pages
Amsterdam: IOS Press, 2016. p. 123-134
Series
Innovation and the Public Sector, ISSN 1871-1073 ; 23
Keywords [en]
E-government, evaluation, e-government models, evaluation models, literature review
National Category
Information Studies Political Science
Identifiers
URN: urn:nbn:se:oru:diva-53016DOI: 10.3233/978-1-61499-670-5-123ISI: 000383380900013ISBN: 978-1-61499-670-5 (print)ISBN: 978-1-61499-669-9 (print)OAI: oai:DiVA.org:oru-53016DiVA, id: diva2:1038459
Conference
15th IFIP Electronic Government (EGOV) / 8th Electronic Participation (ePart) Conference, Univ Minho, Guimaraes, Portugal, September 5-8, 2016
Available from: 2016-10-18 Created: 2016-10-18 Last updated: 2019-11-12Bibliographically approved
In thesis
1. E-Government Service Evaluation in Rwanda: A Design Perspective
Open this publication in new window or tab >>E-Government Service Evaluation in Rwanda: A Design Perspective
2019 (English)Doctoral thesis, comprehensive summary (Other academic)
Abstract [en]

Rwanda has embraced e-government. As the first step of implementation, services are being developed and provided online. As e-government matures over time, due to challenges and opportunities presented by developments in technology, legislation, economy, standards anduser expectations, an important management challenge is to understand future challenges and to be prepared to address them. The present research addresses the problem of moving from e-government service quantity to service quality in Rwanda by using a design science research approach to answer the question: How can e-government service evaluation be improved in Rwanda?

This thesis provides an integrated view of e-government maturity. The empirical studies explain the challenges facing e-government implementation in Rwanda and involve service providers in investigating e-government service quality. Building on these, an evaluation process redesign is suggested and a prototype of a web-based evaluation approach called Rwanda Online Service Evaluation (ROSE) is developed in order to convey the proposed changes. It is also tested with managers and users in Rwanda. The evaluation process redesign consists of information, social and technology components. The present research contributes to the e-government body of knowledge through study cases of a Least Developed Country (LDC), namely Rwanda. Theoretical contributions include an e-government maturity model and an e-government service development framework, which could also be used in other research. The findings and the developed prototype contribute to practice in terms of evaluating e-government services and may serve as an inspiration for other LDC.

Place, publisher, year, edition, pages
Örebro: Örebro University, 2019. p. 132
Series
Örebro Studies in Informatics ; 17
Keywords
Design science research, e-government, e-government service evaluation, information systems artifact, Least Developed Countries (LDC), Rwanda, Sub-Saharan Africa, user involvement
National Category
Information Systems, Social aspects
Identifiers
urn:nbn:se:oru:diva-77189 (URN)978-91-7529-311-0 (ISBN)
Public defence
2019-12-05, Örebro universitet, Forumhuset, Biografen, Fakultetsgatan 1, Örebro, 13:15 (English)
Opponent
Supervisors
Available from: 2019-10-11 Created: 2019-10-11 Last updated: 2019-11-12Bibliographically approved

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Mukamurenzi, SolangeGrönlund, ÅkeIslam, M. Sirajul

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