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Using Critical Incidents in Workshops to Inform eHealth Design
KTH Royal Institute of Technology, Stockholm, Sweden; TH Köln, Gummersbach, Germany.
Fachhochschule Oberösterreich (FH Oberösterreich), Wels, Austria; TU Wien, Vienna, Austria.
Karlstad University Business School, Karlstad, Sweden.
Stiftelsen for industriell og teknisk forskning (SINTEF), Information and communications technology (ICT), Oslo, Norway.
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2017 (English)In: Human-Computer Interaction - INTERACT 2017: 16th IFIP TC 13 International Conference, Mumbai, India, September 25–29, 2017, Proceedings, Part I / [ed] Bernhaupt, Regina; Dalvi, Girish; Joshi, Anirudha; K. Balkrishan, Devanuj; O'Neill, Jacki; Winckler, Marco, Springer International Publishing , 2017, 10513, p. 364-373Chapter in book (Refereed)
Abstract [en]

Demands for technological solutions to address the variety of problems in healthcare have increased. The design of eHealth is challenging due to e.g. the complexity of the domain and the multitude of stakeholders involved. We describe a workshop method based on Critical Incidents that can be used to reflect on, and critically analyze, different experiences and practices in healthcare. We propose the workshop format, which was used during a conference and found very helpful by the participants to identify possible implications for eHealth design, that can be applied in future projects. This new format shows promise to evaluate eHealth designs, to learn from patients’ real stories and case studies through retrospective meta-analyses, and to inform design through joint reflection of understandings about users’ needs and issues for designers.

Place, publisher, year, edition, pages
Springer International Publishing , 2017, 10513. p. 364-373
Series
Lecture Notes in Computer Science, ISSN 0302-9743, E-ISSN 1611-3349 ; 10513
Keywords [en]
Method; Workshop format; Design; Development; eHealth; Critical incidents; Stakeholders; Reflective practice; Evaluation
National Category
Health Care Service and Management, Health Policy and Services and Health Economy Information Systems
Identifiers
URN: urn:nbn:se:oru:diva-63788DOI: 10.1007/978-3-319-67744-6_24Scopus ID: 2-s2.0-85030685097ISBN: 978-3-319-67743-9 (print)ISBN: 978-3-319-67744-6 (electronic)OAI: oai:DiVA.org:oru-63788DiVA, id: diva2:1170430
Conference
IFIP Conference on Human-Computer Interaction Human-Computer Interaction - INTERACT 2017
Available from: 2018-01-03 Created: 2018-01-03 Last updated: 2018-08-13Bibliographically approved

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Scandurra, Isabella

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Örebro University School of Business
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Citation style
  • apa
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Output format
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