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The road towards successful e-ordering implementation: Success factors and barriers
Center for Information and Communication Research, Stockholm School of Economics, Stockholm, Sweden.
2008 (English)In: International Journal of procurement management, ISSN 1753-8432, E-ISSN 1753-8440, Vol. 1, no 4, p. 415-429Article in journal (Refereed) Published
Abstract [en]

Implementing an e-ordering system in a successful way, i.e., managing the implementation process, overcoming the barriers that occur and achieving a satisfactory compliance rate, is not as easy as some consultants and software companies claim. Understanding how a given organisation has managed the implementation process (resulting in a satisfactory compliance rate) may help other organisations achieve the successful implementation of e-ordering systems. The present paper describes the implementation of an e-ordering system in a large pharmaceutical organisation, discussing the problems it faced and how those were overcome. An analysis of the success factors found in previous research is presented, revealing one area that influences implementation success to a larger extent: the end user uptake. A four-year longitudinal case study is presented, which is based on interviews, observations made in daily work, at meetings and training sessions, and other documentation.

Place, publisher, year, edition, pages
InderScience Publishers, 2008. Vol. 1, no 4, p. 415-429
Keywords [en]
Barriers, Case study, E-ordering, E-procurement, Implementation, Longitudinal, Success factors
National Category
Business Administration
Identifiers
URN: urn:nbn:se:oru:diva-66420DOI: 10.1504/IJPM.2008.018429Scopus ID: 2-s2.0-48249142785OAI: oai:DiVA.org:oru-66420DiVA, id: diva2:1196341
Available from: 2018-04-09 Created: 2018-04-09 Last updated: 2018-04-16Bibliographically approved
In thesis
1. Individual information system acceptance behaviour: An electronic ordering system case
Open this publication in new window or tab >>Individual information system acceptance behaviour: An electronic ordering system case
2009 (English)Doctoral thesis, comprehensive summary (Other academic)
Abstract [en]

Organizations have spent and continue to spend millions of dollars on information systems (IS) in order to enable business success. Information systems have long been used to help managers make better decisions, better understand the nature of customers and improve employee productivity. They have enabled transformations in organizations, such as simplification and acceleration of work processes, and contributed to continued improvement and innovation in these processes. It is not that easy however to make this simplification and acceleration of work processes to happen. A common problem is that individuals that are supposed to use these systems do not use them, and if an information systems is to contribute to business success it has to be adopted and used. The question is therefore, how do we get individuals to adopt and use systems that are implemented?

This dissertation focus on what influences individual adoption and use, and how we can get individuals to adopt and use systems that are implemented. The information system under investigation is an electronic ordering (e-ordering) system. E-ordering systems are used by individual end-users (requestors, authorizers and goods receivers) in an organization when ordering products and services. The system aims at contributing to reduced maverick (i.e. wild= purchases and increased compliance with a few centrally chosen suppliers, thus facilitating lower purchasing prices and a reduction of the costs for purchasing. The thesis also discusses the relative difficulty in getting individuals to continue to use the systems compared to get them to adopt it. Another issue that is discussed is that the acceptance process does not have to happen gradually, it can instead happen in short spurts. It is further discussed what can influence these spurts.

Place, publisher, year, edition, pages
Stockholm: Economic Research Institute, Stockholm School of Economics (EFI), 2009. p. 204
Keywords
information system, e-procurement, e-ordering, individual, acceptance, adoption, continued use, behaviour, structures, routines, longitudinal, case study
National Category
Economics
Identifiers
urn:nbn:se:oru:diva-66605 (URN)978-91-7258-782-3 (ISBN)
Public defence
2009-05-15, Ericssonrummet, Handelshögskolan, Sveavägen 65, Stockholm, 10:15
Available from: 2018-05-07 Created: 2018-04-16 Last updated: 2018-05-07Bibliographically approved

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Arbin, Katarina

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