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Individual information system acceptance behaviour: An electronic ordering system case
Stockholm School of Economics, Stockholm, Sweden.
2009 (English)Doctoral thesis, comprehensive summary (Other academic)
Abstract [en]

Organizations have spent and continue to spend millions of dollars on information systems (IS) in order to enable business success. Information systems have long been used to help managers make better decisions, better understand the nature of customers and improve employee productivity. They have enabled transformations in organizations, such as simplification and acceleration of work processes, and contributed to continued improvement and innovation in these processes. It is not that easy however to make this simplification and acceleration of work processes to happen. A common problem is that individuals that are supposed to use these systems do not use them, and if an information systems is to contribute to business success it has to be adopted and used. The question is therefore, how do we get individuals to adopt and use systems that are implemented?

This dissertation focus on what influences individual adoption and use, and how we can get individuals to adopt and use systems that are implemented. The information system under investigation is an electronic ordering (e-ordering) system. E-ordering systems are used by individual end-users (requestors, authorizers and goods receivers) in an organization when ordering products and services. The system aims at contributing to reduced maverick (i.e. wild= purchases and increased compliance with a few centrally chosen suppliers, thus facilitating lower purchasing prices and a reduction of the costs for purchasing. The thesis also discusses the relative difficulty in getting individuals to continue to use the systems compared to get them to adopt it. Another issue that is discussed is that the acceptance process does not have to happen gradually, it can instead happen in short spurts. It is further discussed what can influence these spurts.

Place, publisher, year, edition, pages
Stockholm: Economic Research Institute, Stockholm School of Economics (EFI) , 2009. , p. 204
Keywords [en]
information system, e-procurement, e-ordering, individual, acceptance, adoption, continued use, behaviour, structures, routines, longitudinal, case study
National Category
Economics
Identifiers
URN: urn:nbn:se:oru:diva-66605ISBN: 978-91-7258-782-3 (print)OAI: oai:DiVA.org:oru-66605DiVA, id: diva2:1198048
Public defence
2009-05-15, Ericssonrummet, Handelshögskolan, Sveavägen 65, Stockholm, 10:15
Available from: 2018-05-07 Created: 2018-04-16 Last updated: 2018-05-07Bibliographically approved
List of papers
1. E-procurement maturity in industry
Open this publication in new window or tab >>E-procurement maturity in industry
2003 (English)In: International Journal of Electronic Business, ISSN 1470-6067, E-ISSN 1741-5063, Vol. 1, no 4, p. 396-407Article in journal (Refereed) Published
Abstract [en]

This paper aims to examine the use and implementation of electronic procurement for indirect material in eight large global companies, and investigate what kinds of barriers exist towards electronic procurement. The empirical evidence comes from interviews with e-procurement experts and operatives in eight global firms. Results show that three out of eight companies are using e-procurement and four are planning to do so in the future. Barriers shown by the empirical material are lack of technological standard, different IT-maturity among suppliers, resistance among users to leaving old suppliers, lack of support from top management, differences in language, culture and legal systems. Other barriers found are getting suppliers to update and control the electronic product catalogues and to monitor them and getting the users in the organisation to use the system.

Place, publisher, year, edition, pages
InderScience Publishers, 2003
Keywords
e-procurement, e-business, value, barriers, indirect material
National Category
Economics and Business
Identifiers
urn:nbn:se:oru:diva-66569 (URN)10.1504/IJEB.2003.004112 (DOI)
Note

Earlier version of this paper was presented during 11th Annual IPSERA Conference, the Netherlands, 25-27 March 2002.

Available from: 2018-04-12 Created: 2018-04-12 Last updated: 2018-04-16Bibliographically approved
2. The road towards successful e-ordering implementation: Success factors and barriers
Open this publication in new window or tab >>The road towards successful e-ordering implementation: Success factors and barriers
2008 (English)In: International Journal of procurement management, ISSN 1753-8432, E-ISSN 1753-8440, Vol. 1, no 4, p. 415-429Article in journal (Refereed) Published
Abstract [en]

Implementing an e-ordering system in a successful way, i.e., managing the implementation process, overcoming the barriers that occur and achieving a satisfactory compliance rate, is not as easy as some consultants and software companies claim. Understanding how a given organisation has managed the implementation process (resulting in a satisfactory compliance rate) may help other organisations achieve the successful implementation of e-ordering systems. The present paper describes the implementation of an e-ordering system in a large pharmaceutical organisation, discussing the problems it faced and how those were overcome. An analysis of the success factors found in previous research is presented, revealing one area that influences implementation success to a larger extent: the end user uptake. A four-year longitudinal case study is presented, which is based on interviews, observations made in daily work, at meetings and training sessions, and other documentation.

Place, publisher, year, edition, pages
InderScience Publishers, 2008
Keywords
Barriers, Case study, E-ordering, E-procurement, Implementation, Longitudinal, Success factors
National Category
Business Administration
Identifiers
urn:nbn:se:oru:diva-66420 (URN)10.1504/IJPM.2008.018429 (DOI)2-s2.0-48249142785 (Scopus ID)
Available from: 2018-04-09 Created: 2018-04-09 Last updated: 2018-04-16Bibliographically approved
3. The structure of determinants of individual adoption and use of e-ordering systems
Open this publication in new window or tab >>The structure of determinants of individual adoption and use of e-ordering systems
2008 (English)In: Human Systems Management, ISSN 0167-2533, E-ISSN 1875-8703, Vol. 27, no 2, p. 143-159Article in journal (Refereed) Published
Abstract [en]

Electronic ordering (e-ordering) systems are currently being implemented in both private and public organizations. The advantages of these systems are widely acknowledged: increased compliance with use of fewer suppliers and improved efficiency. However, realizing these benefits is difficult due to end-user resistance to adopting and using such systems. The present paper proposes a framework inspired by adaptive structuration theory (AST) that functions as an analytical framework that helps to understand what structures and factors influence adoption and use of an e-ordering system. To the adapted AST framework is added factors of influence found in previous purchasing research, resulting in a framework that helps to understand adoption and use of an e-ordering system over time. The framework is tested using empirical data from a 4-year longitudinal case study. The paper embeds purchasing theory within the structuration framework of AST.

Place, publisher, year, edition, pages
IOS Press, 2008
Keywords
Adaptive structuration theory, E-ordering systems, E-procurement, Framework, IS adoption and use, Case studies, Electronic ordering, Empirical data, End users, Individual (PSS 544-7), Ordering system, Public organizations, Structuration, Health
National Category
Business Administration
Identifiers
urn:nbn:se:oru:diva-66419 (URN)10.3233/HSM-2008-0676 (DOI)2-s2.0-48249112219 (Scopus ID)
Available from: 2018-04-09 Created: 2018-04-09 Last updated: 2018-04-16Bibliographically approved
4. Structures influencing individual acceptance of e-ordering systems: Findings from a longitudinal case study
Open this publication in new window or tab >>Structures influencing individual acceptance of e-ordering systems: Findings from a longitudinal case study
2010 (English)Manuscript (preprint) (Other academic)
Abstract [en]

Using structures from adaptive structuration theory as an analytic tool and analysing data from a four-year longitudinal case study, the present paper focuses on structures that inhibit and enable end-user adoption and use of an e-ordering system. The structures presented, including routines, culture and how to order and authorize in the e-ordering system, have not previously been discussed in e-ordering research. Structures found to influence endusers’ adoption and use of the e-ordering system are: the restrictiveness and comprehensiveness of the technical system’s structural features, the order, working and authorization routine in place prior to the e-ordering system, and how well these routines correspond with how to order and authorize in the system. Organizational culture was also found to affect end-users’ acceptance of the e-ordering system.

Keywords
E-ordering, end-user, adoption, use, acceptance, structure, routines, adaptive structuration theory, longitudinal, case study
National Category
Economics and Business
Identifiers
urn:nbn:se:oru:diva-66597 (URN)
Note

Conditionally accepted for publication in Journal of Purchasing and Supply Management.

Available from: 2018-04-13 Created: 2018-04-13 Last updated: 2018-05-18Bibliographically approved
5. Individual e-ordering acceptance: An analysis of literature-generated practical recommendations
Open this publication in new window or tab >>Individual e-ordering acceptance: An analysis of literature-generated practical recommendations
2010 (English)Manuscript (preprint) (Other academic)
Abstract [en]

The benefits of electronic ordering (e-ordering) systems are widely acknowledged, but achieving these benefits remains a challenge, in large part due to end-users’ resistance to using such systems. The present paper aims at making a contribution to this area by analysing practical recommendations given in the literature on individual e-ordering acceptance, thus increasing our understanding of the possibilities managers have to influence adoption and use behaviour. The literature-generated recommendations are analysed using empirical data from a 4-year longitudinal case study conducted at an organization that in 2002 began implementing an e-ordering system and by 2006 had achieved the planned compliance rate.

Keywords
E-ordering, end-users, acceptance, adoption, use, practical/managerial recommendations
National Category
Economics and Business
Identifiers
urn:nbn:se:oru:diva-66594 (URN)
Note

Conditionally accepted for publication in International Journal of Procurement Management.

Available from: 2018-04-13 Created: 2018-04-13 Last updated: 2018-05-18Bibliographically approved

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Arbin, Katarina

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Citation style
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