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E-government in Rwanda: Implementation, Challenges and Reflections
Örebro University, Örebro University School of Business. College of Science & Technology University of Rwanda, Kigali, Rwanda. (Centre for empirical research on information systems (CERIS))ORCID iD: 0000-0002-3249-0599
Örebro University, Örebro University School of Business. (Centre for empirical research on information systems (CERIS))ORCID iD: 0000-0002-6373-7793
Örebro University, Örebro University School of Business. (Centre for empirical research on information systems (CERIS))ORCID iD: 0000-0002-3713-346X
2018 (English)In: Electronic Journal of e-Government, ISSN 1479-439X, E-ISSN 1479-439X, Vol. 16, no 1, p. 19-31Article in journal (Refereed) Published
Abstract [en]

E‑government is currently high on the agenda in many developing countries (DCs). While e‑government is well‑established in many developed countries it is new to least developed countries. Countries that start implementing e‑government today can benefit from easy import of modern technologies, but adaptation to local conditions and the organizational change that is required cannot be imported, but must be developed at home. By using examples of an ongoing initiative by the Government of Rwanda to digitalize all G2C and G2B into a single window platform, the current study investigated the important challenges in the implementation of e‑government in Rwanda. An interpretive case study was followed. Data was collected through interviews and participatory observations during August to December 2015. Data analysis was inductive, the analysis method was content analysis, and the coding followed open‑coding. NVivo software has been used to handle data and facilitate the analysis. The study found six overarching categories of aspects that challenge a successful implementation of e‑government in Rwanda. They include information infrastructure for e‑government, social inclusion, governance, management, trust in the new system, and languages. However, challenges to e‑government implementation should not be taken as of the same extent, neither their degree of mitigation. Rather, they influence and are influenced by various contextual factors which include political support, nature of the e‑government project, implementation strategies, human and socio‑economic development, existing information infrastructure, and operational capabilities. Having said this, we also argue that countries should learn from one another of their experiences, success stories, and mistakes. Despite a number of associated challenges, the adopted public‑private partnership (PPP) approach to e‑Government implementation in Rwanda might indeed seem as a suitable catalyst for e‑government success in the country.

2.5.0.0

Place, publisher, year, edition, pages
UK: Academic Conferences Limited, 2018. Vol. 16, no 1, p. 19-31
Keywords [en]
information infrastructure, e-government, implementation, public-private partnership (PPP), least developed countries (LDCs), sub-Saharan Africa, Rwanda
National Category
Electrical Engineering, Electronic Engineering, Information Engineering
Research subject
Informatics
Identifiers
URN: urn:nbn:se:oru:diva-70165OAI: oai:DiVA.org:oru-70165DiVA, id: diva2:1262879
Projects
E-Government Implementation in Rwanda: the value and context
Note

2.5.0.0

Available from: 2018-11-13 Created: 2018-11-13 Last updated: 2018-11-14Bibliographically approved

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Twizeyimana, Jean DamasceneLarsson, HannuGrönlund, Åke

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3031323334353633 of 130
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