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The public value of E-Government: A literature review
Örebro University, Örebro University School of Business. College of Science & Technology, University of Rwanda, KN 7 Ave, Kigali, Rwanda. (Informatik)ORCID iD: 0000-0002-3249-0599
Örebro University, Örebro University School of Business.
2019 (English)In: Government Information Quarterly, ISSN 0740-624X, E-ISSN 1872-9517, Vol. 36, no 2, p. 167-178Article, review/survey (Refereed) Published
Abstract [en]

This study organizes existing research on the public value of e-government in order to investigate the current state and what value e-government is supposed to yield. The two questions that guided the research were: (1) What is the current state of research on the public value of e-government? And (2) What value is e-government supposed to yield? Six, sometimes overlapping, values were found: Improved public services; improved administrative efficiency; Open Government (OG) capabilities; improved ethical behaviour and professionalism; improved trust and confidence in government; and improved social value and well-being. These six public value dimensions were thereafter generalized into three overarching, and also overlapping, public value dimensions of Improved Public Services, Improved Administration, and Improved Social Value. The improved public services dimension influences other dimensions. Hence, this literature study theorizes a descriptive and multidimensional framework that can improve our understanding of the public value of e-government from different viewpoints, and the overlap between them in actual e-government designs and implementations. Regarding the current state of research on the public value this study found a lack of research on the public value of e-government, especially, in the context of developing countries – and more importantly – a total absence of this kind of research in the Least Developed Countries (LDCs). There is also a lack of comparative studies at national, regional, and project level; and a lack of research on the generative perspective.

Place, publisher, year, edition, pages
Elsevier, 2019. Vol. 36, no 2, p. 167-178
Keywords [en]
E-Government, Public value, IT value, Framework, Literature review
National Category
Information Systems, Social aspects
Research subject
Informatics
Identifiers
URN: urn:nbn:se:oru:diva-73688DOI: 10.1016/j.giq.2019.01.001ISI: 000467194300001Scopus ID: 2-s2.0-85061541488OAI: oai:DiVA.org:oru-73688DiVA, id: diva2:1304706
Available from: 2019-04-12 Created: 2019-04-12 Last updated: 2019-11-11Bibliographically approved
In thesis
1. E-Government and Value Creation in the Context of a Least Developed Country: A perspective on public value and information infrastructure
Open this publication in new window or tab >>E-Government and Value Creation in the Context of a Least Developed Country: A perspective on public value and information infrastructure
2019 (English)Doctoral thesis, comprehensive summary (Other academic)
Abstract [en]

This thesis is in the field of information systems (IS), more specifically about IS impact. This thesis uses literature review and interpretive case study methods to investigate the phenomenon of value creation through e-government.

The research was carried out from 2014 to 2019. Data was collected through interviews, participant observations, and document review. The main research question is "How do we create value through e-government in the context of an LDC?” It embodies the sub-questions: what is the value of e-government? And how do we attain such value?

This thesis comprises four studies.

The thesis found that value creation of e-government is a process of understanding: the value that e-government creates; the context in which egovernment resides because a process involves a context; and strategic actions to create that value within the context surrounds e-government.

From the findings, this thesis argues that the value of public affairs including e-government refers to public value. The latter would mean citizens' collective expectations about public policies and services. Also, the findings reveal research needs about the public value of e-government in the LDCs in Sub-Saharan Africa and on methods of measuring and creating the public value of e-government.

As original contribution, this thesis suggests a framework of six overarching and overlapping areas of e-government for the public value. The anticipation-reality gaps and their inter-relationships are identified, and five inter-related critical success factors are suggested. Also, the information infrastructure (II) framework, particularly, the notion of the cultivation of the installed-base is suggested as a promising avenue in the management of the public value creation in general, and in an LDC in particular.

Place, publisher, year, edition, pages
Örebro: Örebro University, 2019. p. 119
Series
Örebro Studies in Informatics ; 16
Keywords
E-government, value creation, public value, information infrastructure, LDCs, installed-base, Rwanda
National Category
Information Systems, Social aspects
Identifiers
urn:nbn:se:oru:diva-77286 (URN)978-91-7529-310-3 (ISBN)
Public defence
2019-12-03, Örebro universitet, Hörsalen, Musikhögskolan, Fakultetsgatan 1, Örebro, 13:00 (Swedish)
Opponent
Supervisors
Available from: 2019-10-14 Created: 2019-10-14 Last updated: 2019-11-19Bibliographically approved

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Twizeyimana, Jean DamasceneAndersson, Annika

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