oru.sePublications
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf
The public value of E-Government: A literature review
Örebro University, Örebro University School of Business. College of Science & Technology, University of Rwanda, KN 7 Ave, Kigali, Rwanda. (Informatik)ORCID iD: 0000-0002-3249-0599
Örebro University, Örebro University School of Business.
2019 (English)In: Government Information Quarterly, ISSN 0740-624X, E-ISSN 1872-9517, Vol. 36, no 2, p. 167-178Article, review/survey (Refereed) Published
Abstract [en]

This study organizes existing research on the public value of e-government in order to investigate the current state and what value e-government is supposed to yield. The two questions that guided the research were: (1) What is the current state of research on the public value of e-government? And (2) What value is e-government supposed to yield? Six, sometimes overlapping, values were found: Improved public services; improved administrative efficiency; Open Government (OG) capabilities; improved ethical behaviour and professionalism; improved trust and confidence in government; and improved social value and well-being. These six public value dimensions were thereafter generalized into three overarching, and also overlapping, public value dimensions of Improved Public Services, Improved Administration, and Improved Social Value. The improved public services dimension influences other dimensions. Hence, this literature study theorizes a descriptive and multidimensional framework that can improve our understanding of the public value of e-government from different viewpoints, and the overlap between them in actual e-government designs and implementations. Regarding the current state of research on the public value this study found a lack of research on the public value of e-government, especially, in the context of developing countries – and more importantly – a total absence of this kind of research in the Least Developed Countries (LDCs). There is also a lack of comparative studies at national, regional, and project level; and a lack of research on the generative perspective.

Place, publisher, year, edition, pages
Elsevier, 2019. Vol. 36, no 2, p. 167-178
Keywords [en]
E-Government, Public value, IT value, Framework, Literature review
National Category
Information Systems, Social aspects
Research subject
Informatics
Identifiers
URN: urn:nbn:se:oru:diva-73688DOI: 10.1016/j.giq.2019.01.001ISI: 000467194300001Scopus ID: 2-s2.0-85061541488OAI: oai:DiVA.org:oru-73688DiVA, id: diva2:1304706
Available from: 2019-04-12 Created: 2019-04-12 Last updated: 2019-06-19Bibliographically approved

Open Access in DiVA

The public value of E-Government : A literature review(2682 kB)52 downloads
File information
File name FULLTEXT01.pdfFile size 2682 kBChecksum SHA-512
c35d2003bd68c586473a8ce025660af17d6d40c4ad7f16ff83cdf5264647f69e62f4be4dab6fd9a48df17342e8297ffcfc209f08006aba4c9036ffa49c0de6b5
Type fulltextMimetype application/pdf

Other links

Publisher's full textScopus

Authority records BETA

Twizeyimana, Jean DamasceneAndersson, Annika

Search in DiVA

By author/editor
Twizeyimana, Jean DamasceneAndersson, Annika
By organisation
Örebro University School of Business
In the same journal
Government Information Quarterly
Information Systems, Social aspects

Search outside of DiVA

GoogleGoogle Scholar
Total: 52 downloads
The number of downloads is the sum of all downloads of full texts. It may include eg previous versions that are now no longer available

doi
urn-nbn

Altmetric score

doi
urn-nbn
Total: 151 hits
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf