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Software quality across borders: Three case studies on company internal alignment
Blekinge Institute of Technology, Karlskrona, Sweden; School of Information Systems, Technology and Management, University of New South Wales, Sydney NSW, Australia.
School of Information Systems, Technology and Management, University of New South Wales, Sydney NSW, Australia.
Department of Informatics, Aristotle University of Thessaloniki, Thessaloníki, Greece.ORCID iD: 0000-0002-0311-1502
School of Information Systems, Technology and Management, University of New South Wales, Sydney NSW, Australia.
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2014 (English)In: Information and Software Technology, ISSN 0950-5849, E-ISSN 1873-6025, Vol. 56, no 1, p. 20-38Article in journal (Refereed) Published
Abstract [en]

Context: Software quality issues are commonly reported when offshoring software development. Value-based software engineering addresses this by ensuring key stakeholders have a common understanding of quality.

Objective: This work seeks to understand the levels of alignment between key stakeholder groups within a company on the priority given to aspects of software quality developed as part of an offshoring relationship. Furthermore, the study aims to identify factors impacting the levels of alignment identified.

Method: Three case studies were conducted, with representatives of key stakeholder groups ranking aspects of software quality in a hierarchical cumulative exercise. The results are analysed using Spearman rank correlation coefficients and inertia. The results were discussed with the groups to gain a deeper understanding of the issues impacting alignment.

Results: Various levels of alignment were found between the various groups. The reasons for misalignment were found to include cultural factors, control of quality in the development process, short-term versus long-term orientations, understanding of cost-benefits of quality improvements, communication and coordination.

Conclusions: The factors that negatively affect alignment can vary greatly between different cases. The work emphasises the need for greater support to align company internal success-critical stakeholder groups in their understanding of quality when offshoring software development.

Place, publisher, year, edition, pages
Elsevier , 2014. Vol. 56, no 1, p. 20-38
Keywords [en]
Alignment, Global software development, Offshore, Outsourcing, Quality, Software
National Category
Software Engineering
Identifiers
URN: urn:nbn:se:oru:diva-72564DOI: 10.1016/j.infsof.2013.06.004ISI: 000329151900003Scopus ID: 2-s2.0-84888326403Local ID: oai:bth.se:forskinfo038212A6FD3584D1C1257BE5004B8EFCOAI: oai:DiVA.org:oru-72564DiVA, id: diva2:1306393
Funder
Vinnova
Note

Funding Agencies:

Sony Mobile Communications  

Ericsson  

ST-Ericsson  

Axis Communications  

Softhouse Consulting Baltic as part of the Industrial Excellence Center for Embedded Applications Software Engineering (EASE) 

Available from: 2019-04-23 Created: 2019-04-23 Last updated: 2019-04-24Bibliographically approved

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Barney, SebastianChatzipetrou, PanagiotaWohlin, Claes

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