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Exploring Digital Time Measurement in the Public Sector: Labor Productivity and Service Quality in Home Care
Research Institute of Industrial Economics (IFN), Stockholm, Sweden.ORCID-id: 0000-0001-8857-6116
Research Institute of Industrial Economics (IFN), Stockholm, Sweden.
2018 (engelsk)Rapport (Annet vitenskapelig)
Abstract [en]

We measure labor productivity in home care using new data from the recent introduction of digital time measurement in Swedish municipalities. By measuring worker utilization (delivered hours as a share of worked hours) we avoid several problems that have plagued previous studies of public sector productivity. The time use measure exposes substantial variation in productivity between home care units, suggesting room for improvement. More productive units deliver a larger share of the hours approved by care managers and have equally satisfied users.

sted, utgiver, år, opplag, sider
Stockholm: Research Institute of Industrial Economics (IFN) , 2018. , s. 29
Serie
IFN Working Paper ; 1212
Emneord [en]
Public sector productivity, digitalization, time use, choice reforms
HSV kategori
Identifikatorer
URN: urn:nbn:se:oru:diva-76509OAI: oai:DiVA.org:oru-76509DiVA, id: diva2:1352314
Tilgjengelig fra: 2019-09-18 Laget: 2019-09-18 Sist oppdatert: 2019-09-18bibliografisk kontrollert

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Exploring Digital Time: Measurement in the Public Sector(473 kB)608 nedlastinger
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Jordahl, Henrik

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