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Management practices and the quality of primary care
Royal Institute of Technology, Stockholm, Sweden; Research Institute of Industrial Economics (IFN), Stockholm, Sweden.
Lund University School of Economics and Management, Lund, Sweden; Research Institute of Industrial Economics (IFN), Stockholm, Sweden.
Örebro University, Örebro University School of Business. Research Institute of Industrial Economics, Stockholm, Sweden.ORCID iD: 0000-0001-8857-6116
2019 (English)In: Public Money & Management, ISSN 0954-0962, E-ISSN 1467-9302Article in journal (Refereed) Epub ahead of print
Abstract [en]

Using the World Management Survey method, the authors mapped and analysed management quality in Swedish primary care centres. On average, private sector providers were better managed than public providers. Centres with a high overall social deprivation among enrolled patients also tended to have higher management quality. Management quality was positively associated with accessibility (length of waiting times), but not with patient-reported experience.

IMPACT: The authors explored the use of management practices at the operational (care centre) level in Swedish primary care. The paper relates management quality to provider characteristics (public or private) and to the quality of care. An expansion of private care centres seems to have increased the average level of management quality in Swedish primary care. The findings suggest that suitable applications of management practices, especially in the area of people management, can produce a higher quality of care.

Place, publisher, year, edition, pages
Routledge, 2019.
Keywords [en]
Accessibility, management quality, primary care, quality of care, World Management Survey
National Category
Health Care Service and Management, Health Policy and Services and Health Economy Economics and Business
Identifiers
URN: urn:nbn:se:oru:diva-78363DOI: 10.1080/09540962.2019.1689636ISI: 000497930100001OAI: oai:DiVA.org:oru-78363DiVA, id: diva2:1374902
Funder
The Jan Wallander and Tom Hedelius Foundation
Note

Funding Agency:

IFN project 'Public Services in the Future'

Available from: 2019-12-03 Created: 2019-12-03 Last updated: 2019-12-03Bibliographically approved

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Jordahl, Henrik

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CiteExportLink to record
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Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf