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Institutional Re-design for a Digital Era - Learning from Cases of Automation
Department of Management and Engineering, Linköping University, Linköping, Sweden.
Department of Management and Engineering, Linköping University, Linköping, Sweden.
Örebro University, Örebro University School of Business. (CERIS)ORCID iD: 0000-0003-2304-7170
Department of Communication, Quality Management and Information Systems, Mid Sweden University, Sundsvall, Sweden.
2023 (English)In: Electronic Participation: 15th IFIP WG 8.5 International Conference, ePart 2023, Budapest, Hungary, September 5–7, 2023, Proceedings / [ed] Noella Edelmann; Lieselot Danneels; Anna-Sophie Novak; Panos Panagiotopoulos; Iryna Susha, Cham: Springer, 2023, Vol. 14153, p. 99-113Conference paper, Published paper (Refereed)
Abstract [en]

Digital government often addresses how, where, and by whom digital transformation is brought into the complex institutional framed practices of governments and governance of society. However, digital transformation also points at critical demands to address the basic underlying institutional design of governments. The ongoing digital transformation of public welfare institutions opens for a gradual redesign of public institutions. It is important to address core values, such as inclusion, diversity, and literacy, to ensure a reflected transformation and re-design of public institutions. The purpose of this paper is to show how new forms of digital public services may have to be matched with institutional re-design to sustain public values and legitimate governments. We build on Ostrom’s eight design principles for institutional governance of common-pool resources and propose four principles for analyzing potential needs for re-design of institutions. Through a re-analysis of two case studies on automation in Swedish public organizations, we illustrate and discuss the institutional design. Hereby, we identify critical points for further analysis of emerging demands for institutional re-design. The analysis indicates that we must see beyond the organizational changes of digital government reforms and programs. We need to stretch into the institutional and foundational models of the public sector and how to provide equal and resilient welfare in a digital and changing world. We conclude by suggesting an agenda for research on institutional re-design in the digital era.

Place, publisher, year, edition, pages
Cham: Springer, 2023. Vol. 14153, p. 99-113
Series
Lecture Notes in Computer Science, ISSN 0302-9743, E-ISSN 1611-3349 ; 14153
Keywords [en]
Digital government, Institutional design, Welfare state
National Category
Media and Communications Information Systems, Social aspects
Research subject
Informatics
Identifiers
URN: urn:nbn:se:oru:diva-108756DOI: 10.1007/978-3-031-41617-0_7ISI: 001313870100007Scopus ID: 2-s2.0-85171572904ISBN: 9783031416163 (print)ISBN: 9783031416170 (electronic)OAI: oai:DiVA.org:oru-108756DiVA, id: diva2:1802493
Conference
15th IFIP WG 8.5 International Conference on Electronic Participation, Budapest, Hungary, September 5–7, 2023
Available from: 2023-10-04 Created: 2023-10-04 Last updated: 2025-01-31Bibliographically approved

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Hedström, Karin

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