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Accountability in re-arranged relations when Robotic Process Automation (RPA) becomes a co-worker
Örebro University, Örebro University School of Business.ORCID iD: 0000-0003-2304-7170
Örebro University, Örebro University School of Business. (CERIS)
Linköping University, Linköping, Sweden.
2022 (English)In: OASIS 2022 on Criticality and Values in Digital Transformation Research, 2022Conference paper, Oral presentation only (Refereed)
Abstract [en]

This study reports the findings from a research project about automated decision making in public sector focusing the changing role of the case worker in digitalized public administrations. The Swedish Transport Agency has fully automatized certain government public services and decisions, such as decisions about driver license learner’s permit. This made the STA and the driver license department a relevant case study for a project on how automatic decision-making changed procedures and practices among the case worker, and its implications on relationship with the clients. We have shown how accountability is constructed and enacted in public sector work in the intersection of technology – human – organization. Automated decision making re-arranges the organizations where the constructions of accountability are floating, which makes it difficult to safeguard responsibility.

Place, publisher, year, edition, pages
2022.
National Category
Information Systems, Social aspects
Research subject
Informatics
Identifiers
URN: urn:nbn:se:oru:diva-108758OAI: oai:DiVA.org:oru-108758DiVA, id: diva2:1802494
Conference
OASIS 2022 on Criticality and Values in Digital Transformation Research (IFIP WG 8.2), Copenhagen, Denmark, December 10, 2022
Available from: 2023-10-04 Created: 2023-10-04 Last updated: 2023-10-05Bibliographically approved

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Accountability in re-arranged relations when Robotic Process Automation (RPA) becomes a co-worker(280 kB)17 downloads
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Type fulltextMimetype application/pdf

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Hedström, KarinAndersson, Annika

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3637383940414239 of 128
CiteExportLink to record
Permanent link

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Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf