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DoIT right: measuring effectiveness of different eConsultation designs
Örebro University, Swedish Business School at Örebro University. (eGovernment/Informatik)ORCID iD: 0000-0002-3713-346X
Örebro University, Swedish Business School at Örebro University. (eGovernment/Informatik)ORCID iD: 0000-0001-7291-2875
2009 (English)In: Electronic Participation / [ed] Ann Macintosh, Efthimios Tambouris, Berlin: Springer , 2009, p. 90-100Conference paper, Published paper (Refereed)
Abstract [en]

eConsultations have been used in many countries over many years, yet most research in the field is case descriptions and there is so far little systematic evidence as to the effectiveness of consultations as a tool for enhancing democracy. Using a case survey method we investigate what factors make a consultation succeed or fail based on data from 57 cases reported in the literature. Success is measured as high participation, deliberative mode of discussion, and impact on policy. We test three hypotheses from the literature claiming, respectively, that institutional design, democratic intent, and quality of research are the most important factors behind the reported success. We find support for all hypotheses. Using consultation at the analysis/decision making stage, mixing online and offline methods and active strategic recruiting are institutional factors positively contributing. Democratic intent and content analysis research both have positive influence.

Place, publisher, year, edition, pages
Berlin: Springer , 2009. p. 90-100
Series
Lecture notes in computer science, ISSN 0302-9743 ; 5694
Keywords [en]
consultation, e-consultation, online consultation, case survey
National Category
Information Systems
Research subject
Informatics
Identifiers
URN: urn:nbn:se:oru:diva-9697DOI: 10.1007/978-3-642-03781-8_9ISI: 000271210900009Scopus ID: 2-s2.0-70350606072ISBN: 978-3-642-03780-1 (print)OAI: oai:DiVA.org:oru-9697DiVA, id: diva2:293138
Conference
1st International Conference, ePart 2009, Linz, Austria, September 1-3, 2009
Available from: 2010-02-10 Created: 2010-02-10 Last updated: 2018-01-12Bibliographically approved

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Grönlund, ÅkeÅström, Joachim

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CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf