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Development of Novel eHealth Services for Citizen Use: Current System Engineering vs. Best Practice in HCI.
Uppsala university, Uppsala, Sweden. (informatics/eHealth)ORCID iD: 0000-0002-2597-1079
Skövde University, Skövde, Sweden.
Uppsala university, Uppsala, Sweden. (DOME)
Uppsala university, Uppsala, Sweden.
2013 (English)In: Human-Computer Interaction – INTERACT 2013 / [ed] Paula Kotzé, Gary Marsden, Gitte Lindgaard, Janet Wesson, Marco Winckler, Springer, 2013, Vol. 8118, p. 372-379Conference paper, Published paper (Refereed)
Abstract [en]

Many new public eHealth Services are now being developed. Often a conventional customer-vendor process is used, where the customer is a public authority, e.g. a county council, and the vendor a commercial actor, e.g. an IT development company. In this case study the engineering process regards a novel eHealth service aiming to provide patients with online access to their electronic health record. A complicating factor in conventional customer-vendor processes for public e-services is that “the future user could be anyone”. In the light of best practice in Human-Computer Interaction, this study examines the joint effort of the customer and vendor when developing novel services for citizen use. The results include delimiting factors, recommendations for public authority customers and proposed new actions for the research agenda.

Place, publisher, year, edition, pages
Springer, 2013. Vol. 8118, p. 372-379
Series
Lecture Notes in Computer Science, ISSN 0302-9743 ; Vol. 8118
Keywords [en]
user participation, public e-health services, e-government, electronic health records, system development methods, collaborative design, Scrum
National Category
Health Sciences
Research subject
Informatics
Identifiers
URN: urn:nbn:se:oru:diva-41924DOI: 10.1007/978-3-642-40480-1_24ISI: 000342898400024Scopus ID: 2-s2.0-84883261975ISBN: 978-3-642-40479-5 (print)ISBN: 978-3-642-40480-1 (print)OAI: oai:DiVA.org:oru-41924DiVA, id: diva2:781286
Conference
INTERACT 2013, 14th IFIP TC 13 International Conference
Available from: 2015-01-15 Created: 2015-01-15 Last updated: 2018-05-26Bibliographically approved

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CiteExportLink to record
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Citation style
  • apa
  • ieee
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  • Other style
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More languages
Output format
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  • asciidoc
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