oru.sePublikationer
Ändra sökning
RefereraExporteraLänk till posten
Permanent länk

Direktlänk
Referera
Referensformat
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Annat format
Fler format
Språk
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Annat språk
Fler språk
Utmatningsformat
  • html
  • text
  • asciidoc
  • rtf
Being All Things to All Customers: Building Reputation in an Institutionalized Field
UMB School of Economics and Business, Norwegian University of Life Sciences, Ås, Norway.
Stein Rokkan Center for Social Research, Bergen, Norway.
2015 (Engelska)Ingår i: British Journal of Management, ISSN 1045-3172, E-ISSN 1467-8551, Vol. 26, nr 2, s. 310-326Artikel i tidskrift (Refereegranskat) Published
Abstract [en]

This paper seeks to draw empirical attention to the relationship between legitimacy and reputation in institutionalized fields. Norwegian hospitals find themselves in a strongly institutionalized field and do not want to differentiate from each other, despite seeking a favorable reputation. In order to acquire insights into the conditions that prompt organizations to reject differentiation, we carried out qualitative interviews with the hospitals' communication directors. Three sets of justifications for not differentiating emerged from an inductive analysis of these interviews. Differentiation is not adapted to the universalistic needs of the hospitals, not in accordance with solidarity norms, and not a pragmatic solution. The analysis suggests that the hospitals face a trade-off between the contradictory demands of similarity and difference and hence legitimacy and reputation: They renounce the advantage of a unique reputation (i.e. competitive advantage) in order to retain the benefits of conformity (i.e. legitimacy). Implications of these findings for our understanding of the relative salience of legitimacy and reputation and the dynamics between them are discussed.

Ort, förlag, år, upplaga, sidor
Wiley-Blackwell, 2015. Vol. 26, nr 2, s. 310-326
Nationell ämneskategori
Medie- och kommunikationsvetenskap
Forskningsämne
Medie- och kommunikationsvetenskap
Identifikatorer
URN: urn:nbn:se:oru:diva-52089DOI: 10.1111/1467-8551.12044ISI: 000353894700012Scopus ID: 2-s2.0-84927800733OAI: oai:DiVA.org:oru-52089DiVA, id: diva2:967777
Anmärkning

Funding Agency:

Norwegian Research Council 177475

Tillgänglig från: 2016-09-09 Skapad: 2016-09-09 Senast uppdaterad: 2017-11-21Bibliografiskt granskad

Open Access i DiVA

Fulltext saknas i DiVA

Övriga länkar

Förlagets fulltextScopus

Personposter BETA

Sataøen, Hogne L.

Sök vidare i DiVA

Av författaren/redaktören
Sataøen, Hogne L.
I samma tidskrift
British Journal of Management
Medie- och kommunikationsvetenskap

Sök vidare utanför DiVA

GoogleGoogle Scholar

doi
urn-nbn

Altmetricpoäng

doi
urn-nbn
Totalt: 359 träffar
RefereraExporteraLänk till posten
Permanent länk

Direktlänk
Referera
Referensformat
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Annat format
Fler format
Språk
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Annat språk
Fler språk
Utmatningsformat
  • html
  • text
  • asciidoc
  • rtf