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Towards Organizational Transformation in Developing Countries: Enterprise Content Management in Rwanda
Örebro University, Orebro University School of Business, Örebro University, Sweden. University of Rwanda, College of Science and Technology, School of ICT, Rwanda.
2016 (English)In: Electronic Government and Electronic Participation, Amsterdam: IOS Press, 2016, 305-312 p.Conference paper (Refereed)
Abstract [en]

E-government development is more advanced in developed countries compared to developing countries. Organizational transformation by e-government in developing countries is still at infancy stage. Incremental or radical changes seem to be a subsequent stage in settings where technological implementations are still fresh like in developing countries. In a journey towards organizational transformation, this research work, using design science research, aims 1) to find critical factors influencing implementation of enterprise content management (ECM) in Rwanda as one of the developing countries, 2) to carry out an investigation on how these factors are related to literature in order to detect e-government development stage and 3) to eventually propose a next step towards organizational transformation. Preliminarily results show that implementation of ECM in Rwanda has been focusing on deploying a technical tool in government organizations and this implies that work processes re-design and change management are imperative. The overall contribution of this entire study in progress is two-fold: 1) to suggest a practical way in solving some issues related to efficiency in administrative activities for practitioners towards organizational transformation in a developing country and 2) to create new knowledge for e-government researchers on organization matters especially in developing countries.

Place, publisher, year, edition, pages
Amsterdam: IOS Press, 2016. 305-312 p.
Innovation and the Public Sector, ISSN 1871-1073 ; 23
Keyword [en]
E-government, implementation, organizational transformation, business process re-engineering, Rwanda
National Category
Information Studies Political Science
URN: urn:nbn:se:oru:diva-53018DOI: 10.3233/978-1-61499-670-5-305ISI: 000383380900032Local ID: 978-1-61499-669-9ISBN: 978-1-61499-670-5OAI: oai:DiVA.org:oru-53018DiVA: diva2:1038445
15th IFIP Electronic Government (EGOV) / 8th Electronic Participation (ePart) Conference, Univ Minho, Guimaraes, Portugal, September 5-8, 2016
Available from: 2016-10-18 Created: 2016-10-18 Last updated: 2016-10-18Bibliographically approved

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Bakunzibake, Pierre
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Orebro University School of Business, Örebro University, Sweden
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