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Evaluating eGovernment Evaluation: Trend and Issues
Örebro University, Örebro University School of Business. University of Rwanda, College of Science and Technology, Huye, Rwanda.
Örebro University, Örebro University School of Business.ORCID iD: 0000-0002-3713-346X
Örebro University, Örebro University School of Business.ORCID iD: 0000-0002-7907-6037
2016 (English)In: Electronic Government and Electronic Participation, Amsterdam: IOS Press, 2016, p. 123-134Conference paper, Published paper (Refereed)
Abstract [en]

Evaluating e-government has proven difficult. Reasons include the complex nature of e-government, difficulties in measuring outcomes and impact, and the evolving nature of the phenomenon itself. Practical and effective evaluation methods would be useful to guide the development. To gauge the state of the art in the field, a review of contemporary literature investigated the status of research on e-government evaluation. We found the issues involved to be described by five critical factors: maturity levels, evaluation object, type of indicators, evaluation timing, and stakeholder involvement. The review suggests that there is no best model but rather that e-government evaluation must be situated and take a formative approach to guide the next step. However in doing so there is a need for a clear perspective on where e-government development is going. On this point research is more in agreement, and we provide a model to conceptualize this development.

Place, publisher, year, edition, pages
Amsterdam: IOS Press, 2016. p. 123-134
Series
Innovation and the Public Sector, ISSN 1871-1073 ; 23
Keyword [en]
E-government, evaluation, e-government models, evaluation models, literature review
National Category
Information Studies Political Science
Identifiers
URN: urn:nbn:se:oru:diva-53016DOI: 10.3233/978-1-61499-670-5-123ISI: 000383380900013ISBN: 978-1-61499-670-5 (print)ISBN: 978-1-61499-669-9 (print)OAI: oai:DiVA.org:oru-53016DiVA, id: diva2:1038459
Conference
15th IFIP Electronic Government (EGOV) / 8th Electronic Participation (ePart) Conference, Univ Minho, Guimaraes, Portugal, September 5-8, 2016
Available from: 2016-10-18 Created: 2016-10-18 Last updated: 2017-10-18Bibliographically approved

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Mukamurenzi, SolangeGrönlund, ÅkeIslam, M. Sirajul

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CiteExportLink to record
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Citation style
  • apa
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