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Developing an instrument to measure the adoption of mobile services
Department of Computer and Information Science, Norwegian University of Science and Technology, Trondheim, Norway.ORCID iD: 0000-0002-3722-6797
Department of Computer and Information Science, Norwegian University of Science and Technology, Trondheim, Norway.
Department of Management, University of Nebraska-Lincoln, Lincoln, NE, USA.
2011 (English)In: International Journal of Mobile Information Systems, ISSN 1574-017X, E-ISSN 1875-905X, Vol. 7, no 1, 45-67 p.Article in journal (Refereed) Published
Abstract [en]

Currently, there is no standard instrument for measuring user adoption of mobile services. Based on the mobile service acceptance model, this paper reports on the development of a survey instrument designed to measure user perception on mobile services acceptance. A survey instrument was developed by using some existing scales from prior instruments and by creating additional items which might appear to fit the construct definitions. In addition, a pilot study was conducted by distributing the survey to 25 users of a mobile service called Mobile Student Information Systems. As a result, a survey instrument containing 22 items were retained. Furthermore, the results showed that the reliabilities of all the scales in the survey instrument were above the target acceptance level.

Place, publisher, year, edition, pages
IOS Press, 2011. Vol. 7, no 1, 45-67 p.
Keyword [en]
Survey instrument, trust, context, mobile service, mobile services acceptance model, measurement
National Category
Computer Science Telecommunications
Research subject
Computer Science
Identifiers
URN: urn:nbn:se:oru:diva-53087DOI: 10.3233/MIS-2011-0110ISI: 000289273900003Scopus ID: 2-s2.0-79952570180OAI: oai:DiVA.org:oru-53087DiVA: diva2:1039177
Available from: 2016-10-21 Created: 2016-10-21 Last updated: 2017-10-18Bibliographically approved

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