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e-government for all: Norm-critical perspectives and public values in digitalization
Linköping University, Linköping, Sweden.ORCID iD: 0000-0002-9905-0942
Örebro University, Orebro University School of Business, Örebro University, Sweden. (CERIS)ORCID iD: 0000-0003-2304-7170
Örebro University, Orebro University School of Business, Örebro University, Sweden. (CERIS)ORCID iD: 0000-0002-6373-7793
2017 (English)In: 50th Hawaii International Conference on System Sciences: IEEE conference proceedings, 2017Conference paper (Refereed)
Abstract [en]

There are hopes that e-government will bring many benefits, including efficiency, democratization, participation, and emancipation of citizens. However, despite some evidence that supports these claims there are also cases that digitalization can exclude citizens and build new barriers. This is a special challenge for already disadvantaged groups falling outside the norms. In this study we approach the notion of a norm-critical perspective in relation to e-government through a review of literature in combination with action research oriented workshops. From this we conclude that there is a need for more norm-critical perspectives in research on e-government, as most research today focuses on socio-economic digital-divide issues. We also show that it is difficult for involved actors to see beyond the norms and be norm-critical since the norms are embedded into the practices, which in this case, e-government has developed and used. 

Place, publisher, year, edition, pages
2017.
National Category
Information Systems, Social aspects
Identifiers
URN: urn:nbn:se:oru:diva-53964OAI: oai:DiVA.org:oru-53964DiVA: diva2:1056239
Conference
50th Hawaii International Conference on System Sciences (HICSS), Hilton Waikoloa Village, Hawaii, USA, January 4-7, 2017
Projects
e-Tjänster för alla
Funder
VINNOVA
Note

The proceedings for the conference are not published at the time of writing (December 2016). Additional information on pages, ISBN, etc. will be added.

Available from: 2016-12-14 Created: 2016-12-14 Last updated: 2016-12-20Bibliographically approved

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Wihlborg, ElinHedström, KarinLarsson, Hannu
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Orebro University School of Business, Örebro University, Sweden
Information Systems, Social aspects

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