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The co-creation of communicative projects within the Swedish Video Relay Service (VRS)
Örebro University, School of Health Sciences. Örebro University Hospital.ORCID iD: 0000-0002-6378-4151
(English)Manuscript (preprint) (Other academic)
National Category
Other Health Sciences
Identifiers
URN: urn:nbn:se:oru:diva-57834OAI: oai:DiVA.org:oru-57834DiVA: diva2:1098591
Available from: 2017-05-24 Created: 2017-05-24 Last updated: 2017-10-18Bibliographically approved
In thesis
1. Tolkning vid förmedlade samtal via Bildtelefoni.net: interaktion och gemensamt meningsskapande
Open this publication in new window or tab >>Tolkning vid förmedlade samtal via Bildtelefoni.net: interaktion och gemensamt meningsskapande
2017 (Swedish)Doctoral thesis, comprehensive summary (Other academic)
Abstract [en]

The Swedish Bildtelefoni.net is a service that people who use Swedish Sign Language (SSL) through a video phone can call in order to get in touch with people who speak through a telephone, or vice versa. In relayed calls via the Swedish video relay service (FBT), the interlocutors have different access to the visual arena and the auditive space. They are also physically separated from each other. An interpreter, working in a studio, enables the interaction across the different media, and the interpreter is the only person who has direct contact with both users of the service. FBT has been provided in Sweden since 1996, and is administrated by The Swedish Post and Telecom Authority (PTS).

The overall aim of the dissertation is to describe, analyse and discuss participants’ interaction and their joint construction of meaning within FBT. The theoretical and methodological frameworks for the dissertation are dialogism and Conversation Analysis (CA). The dissertation is based on twenty-five authentic calls from FBT, recorded during two periods of time: in the years 2009–2010, and in 2013. One stimulated recall is also made with one interpreter, concerning a call from the second collection. The project has been ethically approved by the Swedish Ethical Review Board.

The interaction within FBT is dynamic and dependent on different media, modalities, resources, and also related to several conventions specific for the setting. All this influences the interlocutors, their actions as well as the entire activity. This kind of complexity has not previously been studied in the regular service. Analysis of the recordings focuses on the actions and activities of the participants who interact in the FBT, on a moment-to-moment basis. As results of the research, four phenomena are addressed, and presented as papers: I: the organisation of turns; II: the headset as an interactional resource; III: positioning and bimodal mediation with a focus on the interpreter; IV: the co-creation of communicative projects among the interlocutors. A main conclusion of the results is that the interaction is a joint construction of meaning among all of the interlocutors, although, the interpreter has a key function.

Further research of interaction within FBT needs to be conducted, since investigations on this institutional interaction are rare despite the fact that this kind of service is widespread all over the world.

Place, publisher, year, edition, pages
Örebro: Örebro University, 2017. 101 p.
Series
Studies from The Swedish Institute for Disability Research, ISSN 1650-1128 ; 85
Keyword
Interaction, Dialogism, Conversation Analysis, Interpreting, Sign Language, Videophone, Multimodality, Creation of Meaning
National Category
Other Health Sciences
Identifiers
urn:nbn:se:oru:diva-57155 (URN)978-91-7529-197-0 (ISBN)
Public defence
2017-06-16, Örebro universitet, Prismahuset, Hörsal 2, Fakultetsgatan 1, Örebro, 13:00 (Swedish)
Opponent
Supervisors
Available from: 2017-04-21 Created: 2017-04-21 Last updated: 2017-10-18Bibliographically approved

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CiteExportLink to record
Permanent link

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Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
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  • nn-NO
  • nn-NB
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  • Other locale
More languages
Output format
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  • asciidoc
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