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Trusting and Adopting E-Government Services in Developing Countries?: Privacy Concerns and Practices in Rwanda
Örebro University, Örebro University School of Business. University of Rwanda, Kigali, Rwanda.
Örebro University, Örebro University School of Business.
Örebro University, Örebro University School of Business.ORCID iD: 0000-0002-3713-346X
2017 (English)In: Lecture Notes in Computer Science, ISSN 0302-9743, E-ISSN 1611-3349, Vol. 10428, p. 324-335Article in journal (Refereed) [Artistic work] Published
Abstract [en]

E-government is a strong focus in many developing countries. While services can technically benefit from solutions developed elsewhere, organizational development and user trust and acceptance are always local. In Least Developed Countries (LDCs) such issues become more dramatic as services are transformed quickly from traditional manual procedures to digitized ones copying models from developed countries. One of the most critical trust issues is privacy protection; e-government services must be developed in balance with citizens’ privacy views.

To understand how to design trusted services in an LDC this study investigates information privacy concerns, perceptions of privacy practices, trust beliefs and behavior intentions towards using e-government services in Rwanda. The study was conducted by means of a survey (n = 540).

A majority of the respondents had a considerable level of trust, and a positive view of the effectiveness of service providers’ privacy practices. Most respondents expressed positive intentions towards using e-government services. Still, a majority of the respondents expressed considerable privacy concerns. Men were more concerned than women and reported a higher reluctance to use e-government service. As this study is one of the few studies of privacy, trust and adoption of e-government in LDC, it contributes to broadening the context in which such issues have been researched.

Place, publisher, year, edition, pages
Springer Berlin/Heidelberg, 2017. Vol. 10428, p. 324-335
Keywords [en]
E-government, Privacy Trust, Behavior intentions, Rwanda
National Category
Other Social Sciences Information Systems, Social aspects
Research subject
Informatics
Identifiers
URN: urn:nbn:se:oru:diva-59153DOI: 10.1007/978-3-319-64677-0_27Scopus ID: 2-s2.0-85029427153OAI: oai:DiVA.org:oru-59153DiVA, id: diva2:1134991
Conference
Electronic Government 16th IFIP WG 8.5 International Conference, EGOV 2017, St. Petersburg, Russia, September 4-7, 2017
Available from: 2017-08-22 Created: 2017-08-22 Last updated: 2019-06-13Bibliographically approved
In thesis
1. Information Privacy Protection in E-government in Rwanda
Open this publication in new window or tab >>Information Privacy Protection in E-government in Rwanda
2019 (English)Doctoral thesis, comprehensive summary (Other academic)
Abstract [en]

Privacy of information is a critical issue for e‐government service development as lack of it negatively influences users' trust and adoption. To earn user trust, government organizations need to provide reliable privacy assurance by implementing adequate information privacy protection practices. African least developed countries (LDCs) today develop e‐government, but the status of privacy protection in these countries is not clear. This research aims to help in the achievement of the successful protection of information privacy in e-government in an LDC country, Rwanda. For this, empirical studies were conducted to increase understanding of issues re-lated to information privacy in e-government in Rwanda. A mixture of quantitative and qualitative methods was applied for data collection and analysis.

The results show that Rwandans’ concerns about information privacy in e-government context are high, that organizational information privacy protection practices can reduce users concerns, but also that existing privacy protection practices are not adequate to ensure users’ privacy. The studies also find that users are more concerned with e-government services than with other types of electronic services. Based on these findings, this thesis suggests a set of guidelines for government organizations in Rwanda in order to achieve effective information privacy protection practices.

The thesis contributes to the body of knowledge in the fields of e-government and information privacy by providing empirical studies from an African LDC context and developing and testing a new model explaining the links between organizational information privacy protection practices, privacy concerns and the related antecedents and consequences, hence enhancing the theoretical understanding of these relations. The thesis contributes to practice by providing a set of guidelines that can guide government organizations in Rwanda, and/ or other African LDCs in a similar situation in the process of developing information privacy protection practices.

Place, publisher, year, edition, pages
Örebro: Örebro University, 2019. p. 146
Series
Örebro Studies in Informatics ; 14
Keywords
Information privacy, e-government, African LDC, Rwanda
National Category
Information Systems, Social aspects
Identifiers
urn:nbn:se:oru:diva-73636 (URN)978-91-7529-288-5 (ISBN)
Public defence
2019-06-12, Örebro universitet, Hörsalen, Musikhögskolan, Fakultetsgatan 1, Örebro, 13:15 (Swedish)
Opponent
Supervisors
Available from: 2019-04-11 Created: 2019-04-11 Last updated: 2019-05-20Bibliographically approved

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Mutimukwe, ChantalKolkowska, EllaGrönlund, Åke

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