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Bland konflikter och krutonger: En kvalitativ studie om serveringspersonalens upplevelser av konflikter inom arbetsgruppen.
Örebro University, School of Humanities, Education and Social Sciences.
Örebro University, School of Humanities, Education and Social Sciences.
2017 (Swedish)Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
Abstract [en]

Conflicts between co-workers could affect the whole workplace. Although the main view is that they are damaging, there are some conflicts that generate favourable outcomes. The purpose of this study is to increase appreciation for the experience of conflict among serving staff. Prior research has had a quantitative approach to this area, aiming to find a relation between different types of conflict and staff performance or well-being. This study has captured the serving staff’s experience regarding intragroup conflict by using a qualitative method. Using theories about power, communication, sensemaking and organizational culture we analysed the empirical findings. Results show that the communication is of high importance when employees solve conflicts and create sense. The results also show that intragroup conflicts worsen the workplace atmosphere and in some cases the percieved work performance.

Place, publisher, year, edition, pages
2017. , 54 p.
Keyword [en]
Intragroup conflict, conflict management, restaurant, organizational culture, sensemaking.
National Category
Social Work
Identifiers
URN: urn:nbn:se:oru:diva-60984OAI: oai:DiVA.org:oru-60984DiVA: diva2:1140634
Subject / course
Sociologi
Supervisors
Available from: 2017-09-12 Created: 2017-09-12 Last updated: 2017-09-12Bibliographically approved

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CiteExportLink to record
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Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf