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Experience and expertise: key issues for developing innovation capabilities through service design
HDK, Academy of Design and Crafts, Göteborg, Sweden.ORCID iD: 0000-0003-0520-0741
Linköping University, Linköping, Sweden.
2016 (English)In: Service design geographies: Proceedings of the ServDes.2016 Conference / [ed] Nicola Morelli, Amalia de Götzen, Francesco Grani, Linköping: Linköping University Electronic Press , 2016, p. 516-521Conference paper, Published paper (Refereed)
Abstract [en]

Public organisations need to rethink the ways they innovate and improve their services. Service design has become a means to achieve innovation capabilities through service design projects with the purpose of both enhancing innovation capabilities, and creating new service. Based on observations, interviews and project documentations this exploratory paper reflects on the role and articulation of design expertise, how and if it may be transferred through design projects. Further, the relation between learning by doing and learning through expert examples is discussed through a pragmatist lens.

Place, publisher, year, edition, pages
Linköping: Linköping University Electronic Press , 2016. p. 516-521
Series
Linköping electronic conference proceedings, ISSN 1650-3686, E-ISSN 1650-3740 ; 125
Keywords [en]
Innovation capability, Design expertise, Experience, Exploratory
National Category
Computer Systems
Identifiers
URN: urn:nbn:se:oru:diva-61411Libris ID: 19668956ISBN: 9789176857380 (print)OAI: oai:DiVA.org:oru-61411DiVA, id: diva2:1148615
Conference
Service Design and Innovation conference (ServDes.2016), Copenhagen, Denmark, May 24-26, 2016
Available from: 2016-09-15 Created: 2017-10-11 Last updated: 2017-10-16Bibliographically approved

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Wetter-Edman, Katarina

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CiteExportLink to record
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Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
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Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf