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A Trojan horse approach to changing mental health care for young people through service design
Experio Lab, County Council of Värmland, Karlstad, Sweden.
Experio Lab, County Council of Värmland, Karlstad, Sweden; CTF – Service Research Center, Karlstad University, Karlstad, Sweden.
Örebro University, Örebro University School of Business. Experio Lab, County Council of Värmland, Karlstad, Sweden; FoUiS S € ormland County Council, Eskilstuna, Sweden.ORCID iD: 0000-0003-0520-0741
2017 (English)In: Design for Health, ISSN 2473-5132, Vol. 1, no 2, 245-255 p.Article in journal (Refereed) Published
Abstract [en]

This case study describes 'First Line', a multi-year service design project focused on changing mental healthcare for young people that was conducted through collaboration between Experio Lab and Första linjen in Karlstad, Sweden. The project reflects a 'Trojan Horse' approach to changing healthcare in that service design was brought in by the clinical team based on the explicit agenda of developing new digital mental health services for young people. However, bringing in service design also came with the somewhat hidden agenda of supporting new ways of working within the context of mental healthcare. This case study tells the story of the overall project, how this 'Trojan Horse' approach to change through service design unravels and the benefits and tensions amid the complexity.

Place, publisher, year, edition, pages
Routledge , 2017. Vol. 1, no 2, 245-255 p.
Keyword [en]
Trojan horse; service design; mental health; new service development; culture change
National Category
General Practice Information Systems, Social aspects
Identifiers
URN: urn:nbn:se:oru:diva-62239DOI: 10.1080/24735132.2017.1387408OAI: oai:DiVA.org:oru-62239DiVA: diva2:1156050
Available from: 2017-11-10 Created: 2017-11-10 Last updated: 2018-01-13Bibliographically approved

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Wetter-Edman, Katarina

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  • apa
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  • de-DE
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