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Exploring the pupil-­student transition through customer journeys
Interactive Institute Swedish ICT, Gothenburg, Sweden.
Konstfack, University College of Arts, Crafts and Design, Stockholm, Sweden.ORCID iD: 0000-0003-0520-0741
2016 (English)In: Service design geographies: Proceedings of the ServDes.2016 Conference / [ed] Nicola Morelli, Amalia de Götzen, Francesco Grani, Linköping: Linköping University Electronic Press , 2016, no 125, 557-562 p.Conference paper, Published paper (Other academic)
Abstract [en]

Being a first time student is not only exciting, it is also like travelling to a new and far-off place. If you are already a resident, then it is hard to grasp what it was like arriving for the first time. This paper presents a project at Karlstad University investigating the experiences of first time students. 13 students from the teaching programs kept diaries for ten weeks concerning their experiences related to the first time at the university. The findings suggested, for example, an overload of information on the first day, a complex web structure, and highlighted the importance of social connectedness as well as the importance of designated facilities to help the students find stability and to focus on their studies. The project suggested low hanging fruit that could be fixed immediately and formulated new areas to be investigated and developed. Further, the information visualizations showed important in order to get things done.

Place, publisher, year, edition, pages
Linköping: Linköping University Electronic Press , 2016. no 125, 557-562 p.
Series
Linköping electronic conference proceedings (Online), E-ISSN 1650-3740 ; 125
Keyword [en]
case, student, university, customer journey, experiences
National Category
Social Sciences
Identifiers
URN: urn:nbn:se:oru:diva-62263ISBN: 978-91-7685-738-0 (print)OAI: oai:DiVA.org:oru-62263DiVA: diva2:1156132
Conference
ServDes.2016 Conference, Copenhagen, Denmark, May 24-26, 2016
Available from: 2017-11-10 Created: 2017-11-10 Last updated: 2017-11-10Bibliographically approved

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Wetter-Edman, Katarina

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CiteExportLink to record
Permanent link

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Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf