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User-centred deployment process for ICT in health care teams: experiences from the OLD@HOME project
Dept of Medicial Sciences, Uppsala University, University Hospital, Uppsala, Sweden; Centre for EHealth, Uppsala University, Uppsala, Sweden.ORCID iD: 0000-0002-6839-3651
Dept of Medicial Sciences, Uppsala University, University Hospital, Uppsala, Sweden; Centre for EHealth, Uppsala University, Uppsala, Sweden.ORCID iD: 0000-0002-2597-1079
Dept of Medicial Sciences, Uppsala University, University Hospital, Uppsala, Sweden; Centre for EHealth, Uppsala University, Uppsala, Sweden.ORCID iD: 0000-0001-7144-8740
2006 (English)In: Ubiquity - Technologies for Better Health in Aging Societies: Proceedings of MIE2006 / [ed] A. Hasman, R. Haux, J. Van der Lei, IOS Press, 2006, p. 167-172Chapter in book (Refereed)
Abstract [en]

Objective: To present a user-centred method for introducing ICT in health care organisations, taking factors that influence acceptance into account.

Methods: User centred methods are used in combination with previous research regarding factors that affect user acceptance, in order to facilitate users' acceptance of new ICT tools.

Results: A method is presented that supports the introduction of ICT in team work. The method consists of three major steps; (1) the start-up seminar, (2) end user education and (3) continuous follow-up during the deployment phase. Important results of the start-up seminar are documentation of the users' expectations, and an agreement of ground rules that supports both the social norm factor and the users' perceived behavioural control. Education and follow-up also improve perceived behavioural control, and by involving super users perceived usefulness and ease of use can be improved through subjective norm.

Conclusion: Key factors in the deployment process are; user participation, end user experience and education, and continuous follow-up of the process.

Place, publisher, year, edition, pages
IOS Press, 2006. p. 167-172
Series
Studies in Health Technology and Informatics, ISSN 0926-9630 ; 124
Keywords [en]
Medical Informatics; Diffusion of Innovation; Technology Transfer; Computer Literacy; Technology acceptance; User Centred Methods
National Category
Computer and Information Sciences Medical and Health Sciences
Identifiers
URN: urn:nbn:se:oru:diva-63936ISI: 000281143200023PubMedID: 17108521Scopus ID: 2-s2.0-39049184438ISBN: 9781586036478 (print)ISBN: 9781607501923 (print)OAI: oai:DiVA.org:oru-63936DiVA, id: diva2:1171642
Note

20th International Congress of the European Federation for Medical Informatics (MIE 2006), Maastricht, Netherlands, August 27-30, 2006

Available from: 2007-01-12 Created: 2018-01-08 Last updated: 2018-01-16Bibliographically approved

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Hägglund, MariaScandurra, IsabellaKoch, Sabine

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