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Cluster analysis of Finnish car retail and service business operations strategy and innovation management capabilities
Tampere University of Technology, Pori, Finland.ORCID iD: 0000-0001-6324-5425
Tampere University of Technology, Pori, Finland.
Tampere University of Technology, Pori, Finland.
Autoalan Keskusliitto ry, Finnish Central Organization for Motor Trades and Repairs, Finland.
2016 (English)Conference paper, Published paper (Refereed)
Abstract [en]

This research explores the strategic management of operations and innovation capability in the Finnish car retail and service business. In order to develop customer satisfaction and competitive edge, companies need innovative capability to plan and manage operational strategy. Novel collaborative thinking with stakeholders is needed to predict and meet customer needs. Therefore, the ability to create process and service innovations is important. A survey was executed among CEOs and top managers of 147 companies. Data analysis results revealed significant clustering and differences in companies’ capabilities. The practical implication from this study is direct performance development proposals for managers

Place, publisher, year, edition, pages
2016.
Keywords [en]
Strategic management, operations management, innovation management, cluster analysis, car retail and service business
National Category
Business Administration
Identifiers
URN: urn:nbn:se:oru:diva-63944OAI: oai:DiVA.org:oru-63944DiVA, id: diva2:1171699
Conference
23rd European Operations Management Conference (EurOMA 2016), Trondheim, Norway, June 17-22, 2016
Available from: 2018-01-08 Created: 2018-01-08 Last updated: 2018-01-12Bibliographically approved

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Aramo-Immonen, Heli

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CiteExportLink to record
Permanent link

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Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
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Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf