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User-centeredness and usability in e-government: a reflection on a case study in Rwanda
Örebro University, Örebro University School of Business. University of Rwanda, College of Science and Technology, Kigali, Rwanda.ORCID iD: 0000-0002-3249-0599
2017 (English)In: eGose '17: Proceedings of the Internationsl Conference on Electronic Governance and Open Society: Challenges in Eurasia, Association for Computing Machinery (ACM), 2017, p. 172-178Conference paper, Published paper (Refereed)
Abstract [en]

While e-government is well-established in many developed countries, it looks new to many least developed countries despite the fact that they have been using ICTs for decades. By using examples from a case study in Rwanda, the current study aims at contributing to existing efforts for minimizing risks of users to reject e-government systems in LDCs through proposing critical success factors for an improved implementation of a user-centered usable e-government. The study followed an interpretive case study approach to investigate a Rwandan government major development effort aiming at digitizing 100 e-government services. Data was collected through participatory observations in the period of August to December 2015. Data has been analyzed using literature on usability and user-centered design in egovernment. The findings suggests that the adopted public-private partnership (PPP) approach to e-Government implementation in Rwanda provides opportunities to achieve a user centered egovernment, and that user involvement in early stages would help to avoid basic flaws and increase users 'confidence and trust, and decrease their likelihood to reject e-government systems.

Place, publisher, year, edition, pages
Association for Computing Machinery (ACM), 2017. p. 172-178
Series
ACM International Conference Proceeding Series
Keyword [en]
User-centered e-government, e-services, usability, Least Developed Countries, Rwanda
National Category
Information Systems, Social aspects
Identifiers
URN: urn:nbn:se:oru:diva-65818DOI: 10.1145/3129757.3129786ISI: 000426493100029Scopus ID: 2-s2.0-85030112886ISBN: 978-1-4503-5412-7 (print)OAI: oai:DiVA.org:oru-65818DiVA, id: diva2:1190612
Conference
2017 International Conference on Electronic Governance and Open Society (eGose 2017), St. Petersburg, Russia, September 4-6, 2017
Available from: 2018-03-15 Created: 2018-03-15 Last updated: 2018-03-15Bibliographically approved

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Twizeyimana, Jean Damascene

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CiteExportLink to record
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Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf