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The structure of determinants of individual adoption and use of e-ordering systems
Center for Information and Communication Research, Stockholm School of Economics, Stockholm, Sweden.
2008 (English)In: Human Systems Management, ISSN 0167-2533, E-ISSN 1875-8703, Vol. 27, no 2, p. 143-159Article in journal (Refereed) Published
Abstract [en]

Electronic ordering (e-ordering) systems are currently being implemented in both private and public organizations. The advantages of these systems are widely acknowledged: increased compliance with use of fewer suppliers and improved efficiency. However, realizing these benefits is difficult due to end-user resistance to adopting and using such systems. The present paper proposes a framework inspired by adaptive structuration theory (AST) that functions as an analytical framework that helps to understand what structures and factors influence adoption and use of an e-ordering system. To the adapted AST framework is added factors of influence found in previous purchasing research, resulting in a framework that helps to understand adoption and use of an e-ordering system over time. The framework is tested using empirical data from a 4-year longitudinal case study. The paper embeds purchasing theory within the structuration framework of AST.

Place, publisher, year, edition, pages
IOS Press, 2008. Vol. 27, no 2, p. 143-159
Keywords [en]
Adaptive structuration theory, E-ordering systems, E-procurement, Framework, IS adoption and use, Case studies, Electronic ordering, Empirical data, End users, Individual (PSS 544-7), Ordering system, Public organizations, Structuration, Health
National Category
Business Administration
Identifiers
URN: urn:nbn:se:oru:diva-66419DOI: 10.3233/HSM-2008-0676Scopus ID: 2-s2.0-48249112219OAI: oai:DiVA.org:oru-66419DiVA, id: diva2:1196340
Available from: 2018-04-09 Created: 2018-04-09 Last updated: 2018-04-16Bibliographically approved
In thesis
1. Individual information system acceptance behaviour: An electronic ordering system case
Open this publication in new window or tab >>Individual information system acceptance behaviour: An electronic ordering system case
2009 (English)Doctoral thesis, comprehensive summary (Other academic)
Abstract [en]

Organizations have spent and continue to spend millions of dollars on information systems (IS) in order to enable business success. Information systems have long been used to help managers make better decisions, better understand the nature of customers and improve employee productivity. They have enabled transformations in organizations, such as simplification and acceleration of work processes, and contributed to continued improvement and innovation in these processes. It is not that easy however to make this simplification and acceleration of work processes to happen. A common problem is that individuals that are supposed to use these systems do not use them, and if an information systems is to contribute to business success it has to be adopted and used. The question is therefore, how do we get individuals to adopt and use systems that are implemented?

This dissertation focus on what influences individual adoption and use, and how we can get individuals to adopt and use systems that are implemented. The information system under investigation is an electronic ordering (e-ordering) system. E-ordering systems are used by individual end-users (requestors, authorizers and goods receivers) in an organization when ordering products and services. The system aims at contributing to reduced maverick (i.e. wild= purchases and increased compliance with a few centrally chosen suppliers, thus facilitating lower purchasing prices and a reduction of the costs for purchasing. The thesis also discusses the relative difficulty in getting individuals to continue to use the systems compared to get them to adopt it. Another issue that is discussed is that the acceptance process does not have to happen gradually, it can instead happen in short spurts. It is further discussed what can influence these spurts.

Place, publisher, year, edition, pages
Stockholm: Economic Research Institute, Stockholm School of Economics (EFI), 2009. p. 204
Keywords
information system, e-procurement, e-ordering, individual, acceptance, adoption, continued use, behaviour, structures, routines, longitudinal, case study
National Category
Economics
Identifiers
urn:nbn:se:oru:diva-66605 (URN)978-91-7258-782-3 (ISBN)
Public defence
2009-05-15, Ericssonrummet, Handelshögskolan, Sveavägen 65, Stockholm, 10:15
Available from: 2018-05-07 Created: 2018-04-16 Last updated: 2018-05-07Bibliographically approved

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Arbin, Katarina

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