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Individual e-ordering acceptance: An analysis of literature-generated practical recommendations
Center for Information and Communication Research, Stockholm School of Economics, Stockholm, Sweden.
2010 (English)Manuscript (preprint) (Other academic)
Abstract [en]

The benefits of electronic ordering (e-ordering) systems are widely acknowledged, but achieving these benefits remains a challenge, in large part due to end-users’ resistance to using such systems. The present paper aims at making a contribution to this area by analysing practical recommendations given in the literature on individual e-ordering acceptance, thus increasing our understanding of the possibilities managers have to influence adoption and use behaviour. The literature-generated recommendations are analysed using empirical data from a 4-year longitudinal case study conducted at an organization that in 2002 began implementing an e-ordering system and by 2006 had achieved the planned compliance rate.

Place, publisher, year, edition, pages
2010.
Keywords [en]
E-ordering, end-users, acceptance, adoption, use, practical/managerial recommendations
National Category
Economics and Business
Identifiers
URN: urn:nbn:se:oru:diva-66594OAI: oai:DiVA.org:oru-66594DiVA, id: diva2:1197700
Note

Conditionally accepted for publication in International Journal of Procurement Management.

Available from: 2018-04-13 Created: 2018-04-13 Last updated: 2018-05-18Bibliographically approved
In thesis
1. Individual information system acceptance behaviour: An electronic ordering system case
Open this publication in new window or tab >>Individual information system acceptance behaviour: An electronic ordering system case
2009 (English)Doctoral thesis, comprehensive summary (Other academic)
Abstract [en]

Organizations have spent and continue to spend millions of dollars on information systems (IS) in order to enable business success. Information systems have long been used to help managers make better decisions, better understand the nature of customers and improve employee productivity. They have enabled transformations in organizations, such as simplification and acceleration of work processes, and contributed to continued improvement and innovation in these processes. It is not that easy however to make this simplification and acceleration of work processes to happen. A common problem is that individuals that are supposed to use these systems do not use them, and if an information systems is to contribute to business success it has to be adopted and used. The question is therefore, how do we get individuals to adopt and use systems that are implemented?

This dissertation focus on what influences individual adoption and use, and how we can get individuals to adopt and use systems that are implemented. The information system under investigation is an electronic ordering (e-ordering) system. E-ordering systems are used by individual end-users (requestors, authorizers and goods receivers) in an organization when ordering products and services. The system aims at contributing to reduced maverick (i.e. wild= purchases and increased compliance with a few centrally chosen suppliers, thus facilitating lower purchasing prices and a reduction of the costs for purchasing. The thesis also discusses the relative difficulty in getting individuals to continue to use the systems compared to get them to adopt it. Another issue that is discussed is that the acceptance process does not have to happen gradually, it can instead happen in short spurts. It is further discussed what can influence these spurts.

Place, publisher, year, edition, pages
Stockholm: Economic Research Institute, Stockholm School of Economics (EFI), 2009. p. 204
Keywords
information system, e-procurement, e-ordering, individual, acceptance, adoption, continued use, behaviour, structures, routines, longitudinal, case study
National Category
Economics
Identifiers
urn:nbn:se:oru:diva-66605 (URN)978-91-7258-782-3 (ISBN)
Public defence
2009-05-15, Ericssonrummet, Handelshögskolan, Sveavägen 65, Stockholm, 10:15
Available from: 2018-05-07 Created: 2018-04-16 Last updated: 2018-05-07Bibliographically approved

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Arbin, Katarina

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