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Structures influencing individual acceptance of e-ordering systems: Findings from a longitudinal case study
Center for Information and Communication Research, Stockholm School of Economics, Stockholm, Sweden.
2010 (English)Manuscript (preprint) (Other academic)
Abstract [en]

Using structures from adaptive structuration theory as an analytic tool and analysing data from a four-year longitudinal case study, the present paper focuses on structures that inhibit and enable end-user adoption and use of an e-ordering system. The structures presented, including routines, culture and how to order and authorize in the e-ordering system, have not previously been discussed in e-ordering research. Structures found to influence endusers’ adoption and use of the e-ordering system are: the restrictiveness and comprehensiveness of the technical system’s structural features, the order, working and authorization routine in place prior to the e-ordering system, and how well these routines correspond with how to order and authorize in the system. Organizational culture was also found to affect end-users’ acceptance of the e-ordering system.

Place, publisher, year, edition, pages
2010.
Keywords [en]
E-ordering, end-user, adoption, use, acceptance, structure, routines, adaptive structuration theory, longitudinal, case study
National Category
Economics and Business
Identifiers
URN: urn:nbn:se:oru:diva-66597OAI: oai:DiVA.org:oru-66597DiVA, id: diva2:1197738
Note

Conditionally accepted for publication in Journal of Purchasing and Supply Management.

Available from: 2018-04-13 Created: 2018-04-13 Last updated: 2018-05-18Bibliographically approved
In thesis
1. Individual information system acceptance behaviour: An electronic ordering system case
Open this publication in new window or tab >>Individual information system acceptance behaviour: An electronic ordering system case
2009 (English)Doctoral thesis, comprehensive summary (Other academic)
Abstract [en]

Organizations have spent and continue to spend millions of dollars on information systems (IS) in order to enable business success. Information systems have long been used to help managers make better decisions, better understand the nature of customers and improve employee productivity. They have enabled transformations in organizations, such as simplification and acceleration of work processes, and contributed to continued improvement and innovation in these processes. It is not that easy however to make this simplification and acceleration of work processes to happen. A common problem is that individuals that are supposed to use these systems do not use them, and if an information systems is to contribute to business success it has to be adopted and used. The question is therefore, how do we get individuals to adopt and use systems that are implemented?

This dissertation focus on what influences individual adoption and use, and how we can get individuals to adopt and use systems that are implemented. The information system under investigation is an electronic ordering (e-ordering) system. E-ordering systems are used by individual end-users (requestors, authorizers and goods receivers) in an organization when ordering products and services. The system aims at contributing to reduced maverick (i.e. wild= purchases and increased compliance with a few centrally chosen suppliers, thus facilitating lower purchasing prices and a reduction of the costs for purchasing. The thesis also discusses the relative difficulty in getting individuals to continue to use the systems compared to get them to adopt it. Another issue that is discussed is that the acceptance process does not have to happen gradually, it can instead happen in short spurts. It is further discussed what can influence these spurts.

Place, publisher, year, edition, pages
Stockholm: Economic Research Institute, Stockholm School of Economics (EFI), 2009. p. 204
Keywords
information system, e-procurement, e-ordering, individual, acceptance, adoption, continued use, behaviour, structures, routines, longitudinal, case study
National Category
Economics
Identifiers
urn:nbn:se:oru:diva-66605 (URN)978-91-7258-782-3 (ISBN)
Public defence
2009-05-15, Ericssonrummet, Handelshögskolan, Sveavägen 65, Stockholm, 10:15
Available from: 2018-05-07 Created: 2018-04-16 Last updated: 2018-05-07Bibliographically approved

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Arbin, Katarina

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