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Konflikthantering: Ett förebyggande och problemlösningsorienterat arbete på kontoret
Örebro University, School of Humanities, Education and Social Sciences.
2018 (Swedish)Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
Abstract [en]

This study shows how different conflict resolution strategies and styles are used and how they affect  the  employees  in  a  workplace.  Previous  research  has  shown  five  styles  which  are commonly used by supervisors to solve conflicts between employees. The present study takes place  in  a  headquarter  of  a  company  in  Sweden  which  provides  customer  service  in  the department of sales. Two supervisors and five employees has been part of an interview research and  the  purpose  is  to  find  out  what  conflict  resolution  strategies  are  preferred  by  both supervisors and employees at the office. This research also shows the knowledge supervisors have about conflict resolution and what they are doing to prevent conflicts from happening. The material  is  analyzed  using  grounded  theory  which  resulted  in  five  different  categories, communication, trust, knowledge, rules and guidelines and workplace environment.

Place, publisher, year, edition, pages
2018. , p. 40
Keywords [en]
Conflict, conflict management, conflict resolution, conflict solving, leadership
National Category
Pedagogy
Identifiers
URN: urn:nbn:se:oru:diva-66953OAI: oai:DiVA.org:oru-66953DiVA, id: diva2:1206283
Subject / course
Pedagogik
Available from: 2018-05-17 Created: 2018-05-16 Last updated: 2018-05-17Bibliographically approved

Open Access in DiVA

fulltext(312 kB)13 downloads
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File name FULLTEXT01.pdfFile size 312 kBChecksum SHA-512
1a40673f8d77b6272dbe6acb4565d4a6ebebbc2d4cda95fd3246f68e575e6ee816a2a429b114ffd5ec5956357ae90622ef4246bedd560e306aa6e70e3ab59d9e
Type fulltextMimetype application/pdf

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School of Humanities, Education and Social Sciences
Pedagogy

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CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf