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"We are service people, and we stay until the job is done": enactments of professionalism in restaurants
Örebro University, School of Hospitality, Culinary Arts & Meal Science.ORCID iD: 0000-0001-5384-1178
Örebro University, School of Hospitality, Culinary Arts & Meal Science.ORCID iD: 0000-0002-9820-9800
Department of Service Management and Service Studies, Lund University, Lund, Sweden.
2018 (English)In: Journal of Teaching in Travel & Tourism, ISSN 1531-3220, E-ISSN 1531-3239, Vol. 18, no 4, p. 265-283Article in journal (Refereed) Published
Abstract [en]

In response to calls for increased professionalism in the restaurant industry, this paper aims to show how it is constituted in the daily practices in the industry, and to clarify ideas of professionalism held by the practitioners in the industry. Micro practices of daily activities performed by restaurant practitioners were identified in 13 small restaurants: 8 in a tourist destination and 5 in cities. The sayings and doings in kitchens and dining rooms noted in transcripts of interviews and observations were sorted with an insider's interpretation. The findings were then analysed by means of components of practice theory: knowledge and learning, communication, corporeality, and time use. Among the restaurant practitioners, professionalism is conceived to be a combination of craftsmanship, a customer orientation involving observant management, and loyal perseverance. This conceptualisation is important to understand in discussions about how hospitality and culinary arts education can develop.

Place, publisher, year, edition, pages
Routledge, 2018. Vol. 18, no 4, p. 265-283
Keywords [en]
Practice theory, hospitality, education, craftmanship, hierarchical
National Category
Educational Sciences
Identifiers
URN: urn:nbn:se:oru:diva-69257DOI: 10.1080/15313220.2018.1474414ISI: 000445497500001Scopus ID: 2-s2.0-85048851831OAI: oai:DiVA.org:oru-69257DiVA, id: diva2:1253204
Available from: 2018-10-04 Created: 2018-10-04 Last updated: 2018-10-04Bibliographically approved

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Wellton, LotteJonsson, Inger M.

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CiteExportLink to record
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Citation style
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf