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Förbättring av plockkvalitén och effektivisering av orderprocessen vid DHL Supply Chain
Örebro University, School of Science and Technology.
Örebro University, School of Science and Technology.
2018 (Swedish)Independent thesis Basic level (professional degree), 10 credits / 15 HE creditsStudent thesisAlternative title
Improving picking quality and streamlining order processing at DHL Supply Chain (English)
Abstract [sv]

Problemet som avhandlats i detta projekt är plockkvalitén på DHL Supply Chain i Örebro som opererar som ett distributionscenter för Ford och Volvo. Fokus i detta projekt har varit på plockprocessen på Fords avdelning. Med stigande reklamationskostnader utan vidare ökning av omsättning av varor, har detta problem varit i fokus i syfte att identifiera orsakerna samt presentera lönsamma och implementeringsbara förbättringsförslag. Problemet att avhandla har därmed varit:

”På vilket sätt kan orderprocessen effektiviseras för att minska reklamationskostnader?”

De tre reklamationstyperna som varit aktuella på grund av att de är mer vanligt förekommande är:

• Fel kvantitet levererat

• Fel artikel levererad

• Skadad artikel levererad

Dessa reklamationstyper har behandlats med hjälp av olika verktyg, samt Lean-principer. Jidoka låg till grund för att bygga in kvalitet i processen genom Poka Yoke för att försvåra potentialen att plocka fel i lagret. Även Paretodiagram har varit av stor vikt för att identifiera reklamationstypen som hade störst inverkan på processen. Resultatet av detta arbete är bl.a. förbättringsförslag i form av implementering av streckkodsläsare eller pick to voice. Även förbättringsförslag i form av en modifiering av en algoritm för att försöka minska felen i val av emballage för plocket har presenterats.

Abstract [en]

The problem that was studied in this project is the pick quality in DHL Supply Chain in Örebro, which operates as a distribution center for Ford and Volvo. This project focuses entirely on the processes of the Ford department. With rising claim costs without further increase in turnover of goods, this problem has been the focus in order to identify the causes to this condition and present profitable and implementable improvement proposals to enhance the current state. The main research question that is analyzed in this thesis has thus been

How can the efficiency of the ordering process be enhanced to reduce the claim costs?”.

The three types of claims that have been relevant because of their higher occurrence rate are:

• Wrong quantity delivered

• Wrong item delivered

• Damaged item delivered

These types of claims have been processed using various tools and Lean principles. Jidoka was the basis for building quality in the process through Poka Yoke, to raise the difficulty of potential picking errors in the warehouse. Even Paretodiagram have been of great importance to identify the type of claim that have the greatest impact on the process. The result of this project is, among other things, improvement suggestions that include the implementation of handscanners and pick to voice. Even improvements in the form of a modification of an algorithm to try to reduce the errors in the selection of packaging for the picking process have been presented.

Place, publisher, year, edition, pages
2018. , p. 51
Keywords [en]
Picking quality, Claim costs, Process efficiency, Lean
Keywords [sv]
Plockkvalité, reklamationskostnader, processeffektivisering, Lean
National Category
Mechanical Engineering
Identifiers
URN: urn:nbn:se:oru:diva-69777OAI: oai:DiVA.org:oru-69777DiVA, id: diva2:1257878
Subject / course
Mechanical Engineering
Supervisors
Examiners
Available from: 2018-10-23 Created: 2018-10-23 Last updated: 2018-10-23Bibliographically approved

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Förbättring av plockkvalitén och effektivisering av(2974 kB)118 downloads
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