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Challenges in Implementing Citizen-centric e-Government Services in Rwanda
Örebro University, Örebro University School of Business. (CERIS)
Örebro University, Örebro University School of Business. (CERIS)ORCID iD: 0000-0002-3713-346X
Örebro University, Örebro University School of Business. (CERIS)ORCID iD: 0000-0002-7907-6037
2019 (English)In: Electronic Government, an International Journal, ISSN 1740-7494, E-ISSN 1740-7508, Vol. 15, no 3, p. 283-302Article in journal (Refereed) In press
Abstract [en]

Electronic government (e-government) faces challenges impeding its successful implementation. In the least developed countries, where e-government initiatives are developing but little research is done, it is difficult to know how to move forward with the development. As a contribution to increased knowledge, this study identifies e-government challenges in Rwanda. To this end, the study takes an interpretive approach and, from interviews and document analysis, identifies key e-government challenges. Those challenges include lack of a change management strategy, limited cooperation, language and literacy barriers, incomplete automation, difficulties with system integration, and a lack of intermediaries' management mechanisms. This paper analyses the challenges service providers would have to manage for e-government to improve and informs policymakers of the areas that need their attention for Rwanda to evolve towards the desired e-government. The study contributes to the yet scarce literature of e-government in Rwanda.

Place, publisher, year, edition, pages
InderScience Publishers, 2019. Vol. 15, no 3, p. 283-302
Keywords [en]
challenges, citizen-centric e-government, developing country, digital government, East Africa, electronic government, e-government development, e-government services, Rwanda
National Category
Information Systems, Social aspects
Identifiers
URN: urn:nbn:se:oru:diva-70148DOI: 10.1504/EG.2019.10016243OAI: oai:DiVA.org:oru-70148DiVA, id: diva2:1262747
Available from: 2018-11-12 Created: 2018-11-12 Last updated: 2019-04-16Bibliographically approved

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Mukamurenzi, SolangeGrönlund, ÅkeIslam, M. Sirajul

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  • apa
  • harvard1
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  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
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  • Other locale
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Output format
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