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Information privacy practices in eGovernment in an African Least Developing Country, Rwanda
Örebro University, Örebro University School of Business. School of ICT, University of Rwanda, Kigali, Rwanda. (CERIS)ORCID iD: 0000-0002-5966-7649
Örebro University, Örebro University School of Business.
Örebro University, Örebro University School of Business.ORCID iD: 0000-0002-3713-346X
2019 (English)In: Electronic Journal of Information Systems in Developing Countries, ISSN 1681-4835, E-ISSN 1681-4835, Vol. 85, no 2, article id e12074Article in journal (Refereed) Published
Abstract [en]

Privacy of information is a critical issue for e-government development as lack of it negatively influences users’ trust and adoption of e-government. To earn user trust government organizations need to provide reliable privacy assurance by implementing adequate information privacy protection (IPP) practices. African Least Developing Countries (LDCs) today develop e-government but focus is on quick technical development and the status of IPP issues is not clear. Little research has yet studied the status of IPP practices in e-government in African LDCs. To fill this gap, we assess the status of existing IPP practices in e-government in Rwanda, using international privacy principles as an assessment baseline. We adopt a case-study approach including three cases. Data were collected by interviews and a survey. The findings call into question the efficacy of existing IPP practices and their effect in ensuring e-government service users’ privacy protection in Rwanda. The study extends existing literature by providing insights related to privacy protection from an African LDC context. For practitioners in Rwanda and other LDCs, this study contributes to the protection of information privacy in e-government by providing recommendations to mitigate identified gaps.

Place, publisher, year, edition, pages
John Wiley & Sons, 2019. Vol. 85, no 2, article id e12074
Keywords [en]
Information privacy practices, privacy principles, e-government, African LDCs, Rwanda
National Category
Information Systems, Social aspects
Identifiers
URN: urn:nbn:se:oru:diva-71433DOI: 10.1002/isd2.12074ISI: 000460947600003Scopus ID: 2-s2.0-85060769634OAI: oai:DiVA.org:oru-71433DiVA, id: diva2:1278166
Available from: 2019-01-12 Created: 2019-01-12 Last updated: 2019-06-18Bibliographically approved
In thesis
1. Information Privacy Protection in E-government in Rwanda
Open this publication in new window or tab >>Information Privacy Protection in E-government in Rwanda
2019 (English)Doctoral thesis, comprehensive summary (Other academic)
Abstract [en]

Privacy of information is a critical issue for e‐government service development as lack of it negatively influences users' trust and adoption. To earn user trust, government organizations need to provide reliable privacy assurance by implementing adequate information privacy protection practices. African least developed countries (LDCs) today develop e‐government, but the status of privacy protection in these countries is not clear. This research aims to help in the achievement of the successful protection of information privacy in e-government in an LDC country, Rwanda. For this, empirical studies were conducted to increase understanding of issues re-lated to information privacy in e-government in Rwanda. A mixture of quantitative and qualitative methods was applied for data collection and analysis.

The results show that Rwandans’ concerns about information privacy in e-government context are high, that organizational information privacy protection practices can reduce users concerns, but also that existing privacy protection practices are not adequate to ensure users’ privacy. The studies also find that users are more concerned with e-government services than with other types of electronic services. Based on these findings, this thesis suggests a set of guidelines for government organizations in Rwanda in order to achieve effective information privacy protection practices.

The thesis contributes to the body of knowledge in the fields of e-government and information privacy by providing empirical studies from an African LDC context and developing and testing a new model explaining the links between organizational information privacy protection practices, privacy concerns and the related antecedents and consequences, hence enhancing the theoretical understanding of these relations. The thesis contributes to practice by providing a set of guidelines that can guide government organizations in Rwanda, and/ or other African LDCs in a similar situation in the process of developing information privacy protection practices.

Place, publisher, year, edition, pages
Örebro: Örebro University, 2019. p. 146
Series
Örebro Studies in Informatics ; 14
Keywords
Information privacy, e-government, African LDC, Rwanda
National Category
Information Systems, Social aspects
Identifiers
urn:nbn:se:oru:diva-73636 (URN)978-91-7529-288-5 (ISBN)
Public defence
2019-06-12, Örebro universitet, Hörsalen, Musikhögskolan, Fakultetsgatan 1, Örebro, 13:15 (Swedish)
Opponent
Supervisors
Available from: 2019-04-11 Created: 2019-04-11 Last updated: 2019-05-20Bibliographically approved

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Mutimukwe, ChantalKolkowska, EllaGrönlund, Åke

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