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Suppliers in the privatised UK wastewater market and their possible moves towards integrated solutions
Department of Management and Economics, Industrial Management, Institute of Technology, Linköping University, Linköping, Sweden.
2006 (English)In: Water Policy, ISSN 1366-7017, E-ISSN 1996-9759, Vol. 8, no 6, p. 559-572Article in journal (Refereed) Published
Abstract [en]

An increasing number of companies in the capital goods industry are turning towards new strategies where the focus is to add value for customers by providing integrated solutions (combining products and services), instead of selling components, spare parts and support services. These new strategies represent moves in the value chain and create a need for new business models as well as new competencies.

In this paper, the fairly new concept of integrated solutions is explored in the context of a privatised industry. The findings are based on empirical case studies carried out at two companies supplying products and services to the UK wastewater industry. In the UK, both water companies and their suppliers are influenced by economic and environmental regulations, an increased focus on cost, and outsourcing. On one hand, the two manufacturers have increased their competence with respect to system integration and operational services – competencies for supplying integrated solutions. On the other hand, a fragmented and vertically structured market with a multitude of different actors increases the distance between the water companies and the manufacturers. In addition, the division of the industry into a capital and operational side complicates the coordination between new sales and services.

Place, publisher, year, edition, pages
IWA Publishing, 2006. Vol. 8, no 6, p. 559-572
Keywords [en]
Capital goods, Integrated solutions, Privatisation, Services, Solutions, Wastewater
National Category
Business Administration Engineering and Technology
Identifiers
URN: urn:nbn:se:oru:diva-71515DOI: 10.2166/wp.2006.056Scopus ID: 2-s2.0-33845759895OAI: oai:DiVA.org:oru-71515DiVA, id: diva2:1279518
Available from: 2019-01-16 Created: 2019-01-16 Last updated: 2019-01-17Bibliographically approved

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Windahl, Charlotta

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CiteExportLink to record
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Citation style
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf