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The Offshoring Elephant in the Room: Turnover Strategies for Addressing Turnover When Offshoring to India
Blekinge Institute of Technology, Karlskrona, Sweden.
Delft University of Technology, The Netherlands.
Örebro University, Örebro University School of Business. Blekinge Institute of Technology, Karlskrona, Sweden. (CERIS)ORCID iD: 0000-0002-0311-1502
2019 (English)In: IEEE Software, ISSN 0740-7459, E-ISSN 1937-4194Article in journal (Refereed) Epub ahead of print
Abstract [en]

Staffing software projects with engineers from best-cost locations has become a commonality. However, distributed development is proved to be very challenging with many referenced problems, such as low productivity and quality, and high extra costs. One main reason for many challenges that is often overlooked is high employee turnover. In developing locations, such as India, turnover is significantly larger due to personal benefits from ‘job-hopping’. Why is turnover such a problem? Should then companies not source to countries with high turnover rates? Or are there any other strategies to apply? This research attempts to gain a better understanding of the impacts of employee turnover in offshoring to India and the strategies to address it. We share experience from two industrial cases, discuss important variables for portraying the true turnover state and its severe negative impacts. Furthermore, we put forward strategies to either reduce the turnover or combat its negative impact.

Place, publisher, year, edition, pages
IEEE, 2019.
Keywords [en]
Software Engineering, Management, Knowledge management
National Category
Information Systems Software Engineering
Research subject
Information technology; Informatics
Identifiers
URN: urn:nbn:se:oru:diva-72483DOI: 10.1109/MS.2018.2886179OAI: oai:DiVA.org:oru-72483DiVA, id: diva2:1288930
Available from: 2019-02-14 Created: 2019-02-14 Last updated: 2019-03-18Bibliographically approved

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Chatzipetrou, Panagiota

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