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Communication in intensive care units and cardiac wards: A literature review and personal experiences
Department of Emergency Medicine, Halland’s Hospital, Varberg, Sweden.
Örebro University, School of Medical Sciences. Örebro University Hospital. Department of Cardiothoracic and Vascular Surgery.
Department of Internal Medicine, Solna, Karolinska Institutet, Stockholm, Sweden; Functional Area of Emergency Medicine, Karolinska University Hospital, Huddinge, Stockholm, Sweden.
Department of Cardiothoracic and Vascular Surgery, Faculty of Medicine and Health, Örebro University, Örebro, Sweden.
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2019 (English)In: Journal of Hospital Administration, ISSN 1927-6990, E-ISSN 1927-7008, Vol. 8, no 1Article, review/survey (Refereed) Published
Abstract [en]

Background: Physicians are regularly confronted with a wide range of settings requiring good communication skills. Deficient communication is the main reason for patient complaints.

Methods: A literature review and personal experiences of communication techniques used by physicians in intensive care units and cardiac wards.

Results: Good communication can increase medical adherence and motivate patients to life-style changes and therefore improve outcomes, resolve or prevent conflicts, increase patients’ satisfaction with offered health care, decrease anxiety and depressive symptoms, instill hope and also make hospital staff feel better. C

onclusions: In this article, different models aiming at achieving optimal results in diverse communication situations are described. Healthcare leaders and medical educators should encourage physicians to use the communication techniques presented in this review to optimize the interaction with patients, relatives and colleagues.

Place, publisher, year, edition, pages
Sciedu Press , 2019. Vol. 8, no 1
Keywords [en]
Communication models, Informing patients, Motivational interviewing, Master suppression techniques
National Category
Health Care Service and Management, Health Policy and Services and Health Economy
Identifiers
URN: urn:nbn:se:oru:diva-73676DOI: 10.5430/jha.v8n1p1OAI: oai:DiVA.org:oru-73676DiVA, id: diva2:1304444
Available from: 2019-04-12 Created: 2019-04-12 Last updated: 2019-04-12Bibliographically approved

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CiteExportLink to record
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