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Analysis of Voluntary User Feedback of the Swedish National PAEHR Service
Health Informatics Centre, Karolinska Institutet, Stockholm, Sweden.
Örebro University, Örebro University School of Business.ORCID iD: 0000-0002-2597-1079
Health Informatics Centre, Karolinska Institutet, Stockholm, Sweden; Department of Women's and Children's Health, Uppsala university, Uppsala, Sweden.
2019 (English)In: Studies in Health Technology and Informatics, ISSN 0926-9630, E-ISSN 1879-8365, Vol. 264, p. 1126-1130Article in journal (Refereed) Published
Abstract [en]

"Journalen" is a patient accessible electronic health record (PAEHR) and the national eHealth service for Sweden's citizens to gain access to their EHR. The Swedish national eHealth organization Inera, responsible for Journalen, created an inbox to receive voluntary user feedback about Journalen in order to improve the service from the user perspective. Based on voluntary user feedback via email. This study explored patients' experiences of using the national eHealth service and identified pros and cons. A mixed method content analysis was performed. In total, 1084 emails from 2016-2017 have been analyzed. 9 categories were identified, the most frequent ones related to questions about why some information was not accessible (due to regional differencies), feedback (including only positive or negative comments as well as constructive improvement suggestions), and emails about errors that user found in their record. These data can be successfully used to continuously improve an already implemented eHealth service.

Place, publisher, year, edition, pages
IOS Press, 2019. Vol. 264, p. 1126-1130
Keywords [en]
Consumer Health Informatics, Electronic Health Records, Evaluation, Health Record, Patient Portals, Personal
National Category
Social and Clinical Pharmacy
Identifiers
URN: urn:nbn:se:oru:diva-75904DOI: 10.3233/SHTI190401PubMedID: 31438100OAI: oai:DiVA.org:oru-75904DiVA, id: diva2:1349529
Available from: 2019-09-09 Created: 2019-09-09 Last updated: 2019-09-09Bibliographically approved

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Scandurra, Isabella

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CiteExportLink to record
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Citation style
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf