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A modified walk-in clinic for shoe insoles: Follow-up of non-attendants
Örebro University, School of Medical Sciences. Örebro University Hospital. Department of Prosthetics and Orthotics, Faculty of Medicine and Health, Örebro University Hospital, Örebro University, Örebro, Sweden; University Health Care Research Center, Faculty of Medicine and Health, Örebro University, Örebro, Sweden.ORCID iD: 0000-0002-6410-2474
Örebro University, School of Health Sciences. Department of Prosthetics and Orthotics, Faculty of Medicine and Health, Örebro University Hospital, Örebro University, Örebro, Sweden; University Health Care Research Center, Faculty of Medicine and Health, Örebro University, Örebro, Sweden.ORCID iD: 0000-0003-4247-2236
2019 (English)In: Prosthetics and Orthotics International, ISSN 0309-3646, E-ISSN 1746-1553, Vol. 43, no 6, p. 597-600Article in journal (Refereed) Published
Abstract [en]

BACKGROUND: = 1286), we found that a modified walk-in system reduced waiting times for prescription of shoe insoles by 40 days compared to scheduled appointments but resulted in a non-attendance rate of 17% compared to 6% for scheduled appointments.

OBJECTIVES: To investigate the reasons for non-attendance at the modified walk-in clinic.

STUDY DESIGN: This is a cross-sectional survey.

METHODS: Unlike traditional walk-in clinics, a limited number of patients were invited each week from the waiting list to attend the modified walk-in clinic on pre-specified days during the following 5 weeks. A questionnaire was sent to 137 patients who did not attend the modified walk-in clinic, of whom 50 (36%) responded.

RESULTS: The most frequently reported reasons for not attending were the following: could not attend on the suggested days and times (30%), had already received help (18%) and illness or other medical interventions (16%). The majority of these issues could have been overcome by rescheduling to a scheduled appointment.

CONCLUSION: The main reason for not attending a modified walk-in clinic was that suggested days and times did not suit the patients. The option to reschedule the appointment needs to be clearly emphasized in the information provided to the patient.

CLINICAL RELEVANCE: With clear information about rescheduling options, a modified walk-in clinic could be used to reduce waiting times for certain groups of patients.

Place, publisher, year, edition, pages
Sage Publications, 2019. Vol. 43, no 6, p. 597-600
Keywords [en]
Rehabilitation, lower limb orthotics, orthotics
National Category
Orthopaedics
Identifiers
URN: urn:nbn:se:oru:diva-77462DOI: 10.1177/0309364619879285ISI: 000491458700001PubMedID: 31621506Scopus ID: 2-s2.0-85074468929OAI: oai:DiVA.org:oru-77462DiVA, id: diva2:1362853
Note

Funding Agency:

Region Örebro County, Sweden

Available from: 2019-10-21 Created: 2019-10-21 Last updated: 2023-12-08Bibliographically approved

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Jarl, GustavHermansson, Liselotte

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