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Crisis Communication in Public Organisations
Försvarshögskolan, Stockholm, Sweden.
Örebro University, School of Humanities, Education and Social Sciences.ORCID iD: 0000-0001-7602-0225
2020 (English)In: Crisis Communication / [ed] Finn Frandsen, Winni Johansen, Walter de Gruyter, 2020, p. 419-438Chapter in book (Refereed)
Abstract [en]

In managing and communicating crises, the responsibilities of government far exceed those of private organizations. This chapter is therefore taking a closer look at the ability of public organizations to handle a crisis. This chapter introduces frames for public administration and public communication management as a starting point for the understanding of public organizations’ practice of crisis communication. It also pays attention to how the emergence of networks and use of social media affect public organizations’ crisis communication. From these viewpoints, the chapter presents both practical and normative challenges for future crisis communication work in public organizations, 

Place, publisher, year, edition, pages
Walter de Gruyter, 2020. p. 419-438
Series
Handbooks of Communication Science [HoCS] ; 23
Keywords [en]
crisis comunication, private organizations, public administration models, public organizations
National Category
Media and Communications
Research subject
Media and Communication Studies
Identifiers
URN: urn:nbn:se:oru:diva-85446DOI: 10.1515/9783110554236ISBN: 9783110554236 (electronic)OAI: oai:DiVA.org:oru-85446DiVA, id: diva2:1464362
Available from: 2020-09-05 Created: 2020-09-05 Last updated: 2025-02-07Bibliographically approved

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Eriksson, Mats

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